Technical Support for Education
We strive to go above and beyond, supporting you to make the most of your IT. Our DBS-checked staff can help your school to deliver teaching and learning fully supported by your IT systems.
In reality, the best IT services are ones you rarely think about - they are there for you running effectively, so you can continue working without a glitch.
Our remote helpdesk support and onsite technicians (all with experience of the unique requirements of working in education) will provide specialist, responsive support, resolving issues with minimum impact so you stay up and running.
The Cygnet service desk is available via telephone, e-mail and online and provides a single point of contact for all services, support requests and queries.
"My staff and I have found the staff and service absolutely fantastic and bespoke to our needs. A highly skilled, professional team - outstanding service."
Technical Support & Help Desk
Whatever your technical needs, our team can help! Our one-stop-shop helpdesk can ensure you stay in control, available via telephone, email and online you can keep track of every call, ticket or request for help.
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Backup and Disaster Recovery
From file and folder backups right through to Business Continuity and Disaster Recovery we have you and your data covered. All cloud backed we can ensure the integrity of your data, no matter what happens.
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Cloud Productivity
Office 365 or Google apps? It’s a good question that we can help you with, whatever system you choose we can provide support through planning, implementation and even end user training.
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SIMS Support & Training
Our SIMS Support service provides access to remote support, training, software upgrade installation, patch management and on-site consultancy for a complete SIMS application suite
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Network Design & Installation
Cabling to Wi-Fi, switches to firewalls let us take the work out of networking. From design to install (or anything in-between) we can ensure reliable, feature rich networking at cost effective prices.
ISP and Internet Services
High quality internet services are harder to find than you might think. What works at home is not always good enough to ensure staff can deliver. We can help source and implement various high-quality ISP services.
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Server Monitoring and Maintenance
Unfortunately servers don’t maintain themselves, our server monitoring and maintenance can ensure that necessary security patches are applied and that potential issues are identified before they cause you a problem.
Pupil Asset Support & Training
We can help to make day-to-day processes as simple as possible for every member of your staff teachers making assessments, the leadership team analysing data, or office staff managing attendance and census information.
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Strategic ICT Support
Our helpdesk and field teams will work to ensure that your issues are resolved as fast as possible. Remote support, ad-hoc or regular scheduled engineer visits we will keep you up and running.
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Purchasing and Procurement
Competitive prices for a full range of IT equipment and software. Though our supplier network we can source and optionally install most IT equipment at highly competitive prices.
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Anti-Virus and Malware protection
Malware is unfortunately common at present and with experience across multiple products including being Sophos accredited we can help you protect your equipment and data from malicious attack.
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MIS Support
Supporting, Schools, Academies and Multi academy Trusts our fully accredited MIS team are dedicated to offering high quality support across the whole school.
We know the importance of having a fully functional MIS within a school, so we ensure our MIS Support service provides access to remote support, training and on-site consultancy for a complete application suite.
With our extensive knowledge of education, we understand how important your MIS platform really is. Our experienced staff have a thorough understanding of schools data and provide all the expertise you need maximise its use.
SIMS Accredited Support
Our accredited SIMS Support service provides access to remote support, training, software upgrade installation, patch management and on-site consultancy for a complete SIMS application suite.
We have a strong relationship with SIMS which means we keep up-to-date with revisions and new additions all year round, keeping you informed. This also makes your life easier, as you can maintain a single point of contact for all support queries as we’ll resolve any issues on your behalf.
Any disruption to your day is kept to a minimum as our SIMS support team will attempt remote screen takeover to assist users or we can talk you through process without the technical jargon. We provide full support on all SIMS application modules including the newer web based products.
We are also very proud that our SIMS Accreditation survey rated us 5.6 out of 6.0 for Customer Service!
Pupil Asset Support Partner
We can help to make day-to-day processes as simple as possible for every member of your staff teachers making assessments, the leadership team analysing data, or office staff managing attendance and census information.
Time is a precious resource in schools, and busy staff are often overloaded with work. From managing school dinners and accepting epayments, to communicating with parents and teachers, this web based MIS is designed to streamline your processes, putting data, routines and reports at your fingertips, in one simple to use package.
Via our one-stop-shop helpdesk you have direct access to our MIS support team. Telephone, email or via our website our specialist team will be your first point of contact and will support you directly to resolve your query.
Getting the most from your MIS is about your staff understanding how to use it. Through 1-2-1, on-site group sessions or at our dedicated training centre we can help ensure your team have the confidence to use your MIS effectively.
No matter what you want from your MIS, we can help your work towards it. Implementing new features, bespoke data analysis, custom reporting whatever question you have, we can support you to achieve it.
Strategic ICT Support,
Computing and CPD Training
Technology has a huge impact on teaching, learning and the way schools operate. Our Computing and Curriculum consultancy, delivered by experienced teachers, combines expertise and awareness of technical developments in education.
With our support, teachers gain greater understanding of computing and how to use technology effectively to energise teaching and learning in the classroom. We also work closely wtih senior leadership, developing strategies that in turn develop the learning environment.
Some of the benefits included in a Computing and Strategic IT package are:
- Access to our Termly computing coordinator meetings, which are designed to foster collaborative working and knowledge sharing directly between schools
- Remote support for your learning platform- Includes: Google for Education, J2e, Office365, Fronter, FrogOS and Edmodo
- Access to Governor awareness training
- 15% reduction on attendance at our CPD training sessions
All our consultancy is tailored depending on your school's needs, so get in touch today to find out more.
