IT Support Services for Schools and Multi Academy Trusts
Cygnet have been working in schools for over 25 years, we have a range of support options, solutions and services specifically designed to be high performing and low impact within the unique school environment.
We understand that teachers need to teach, office staff need to be available for parents and students, and your senior leadership team has better things to do than worry about your ICT.
We work with small nursery schools right though to large MAT’s providing everything from MIS support to computing and strategic ICT support and a large range of technical services designed to support your schools, staff and your existing investment in ICT.
Technical Support for Schools & MATs
We strive to go above and beyond, supporting you to make the most of your IT. Our DBS-checked staff can help your school to deliver teaching and learning fully supported by your IT systems.
In reality, the best IT services are ones you rarely think about - they are there for you running effectively, so you can continue working without a glitch.
Our remote helpdesk support and on-site technicians (all with experience of the unique requirements of working in education) will provide specialist, responsive support, resolving issues with minimum impact, so you stay up and running.
The Cygnet service desk is available via telephone, e-mail and online and provides a single point of contact for all services, support requests and queries.
"My staff and I have found the staff and service absolutely fantastic and bespoke to our needs. A highly skilled, professional team - outstanding service."
Technical Support & Help Desk
Whatever your technical needs, our education IT support team can help. Our one-stop-shop helpdesk allows schools and MATs to stay in control of support requests through telephone, email, and online ticket management systems. VIEW PAGE
Backup and Disaster Recovery
From simple file backups to full business continuity and disaster recovery solutions, we help protect your school’s critical systems and data. Our cloud-backed backup services help ensure data integrity and fast recovery in the event of hardware failure, cyber attacks, or accidental data loss. VIEW PAGE
Cloud Productivity
Whether your school uses Microsoft 365 or Google Workspace for Education, we can help with planning, migration, implementation, support, and staff training. Our cloud productivity services help schools improve collaboration, communication, and remote learning capabilities. VIEW PAGE
SIMS Support & Training
Our SIMS Support service provides access to remote support, training, software upgrade installation, patch management and on-site consultancy for a complete SIMS application suite
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Network Design & Installation
From structured cabling and Wi-Fi installations to switches and firewalls, we provide complete network design and installation services for schools and MATs. Our solutions are designed to deliver reliable, secure, and cost-effective school networks.
ISP and Internet Services
High quality internet services are harder to find than you might think. What works at home is not always good enough to ensure staff can deliver. We help schools source, implement, and support high-quality ISP and internet connectivity solutions tailored for education. VIEW PAGE
Server Monitoring and Maintenance
Servers require continuous monitoring and maintenance to remain secure and reliable. Our proactive server monitoring services help identify issues early while ensuring important security updates and patches are applied correctly. This helps reduce downtime and improve overall system performance.
Pupil Asset Support & Training
We help schools streamline day-to-day administration processes through effective MIS and data management support. From assessments and attendance management to census reporting and parental communication, we help staff use school systems more efficiently.
Strategic ICT Support
Our helpdesk and field teams will work to ensure that your issues are resolved as fast as possible. Remote support, ad-hoc or regular scheduled engineer visits will keep you up and running. VIEW PAGE
Purchasing and Procurement
Through our trusted supplier network, we provide competitive pricing on a wide range of IT equipment and software solutions. We can also assist with installation, configuration, and deployment to ensure schools receive cost-effective and reliable solutions. VIEW PAGE
Anti-Virus and Malware protection
Malware is unfortunately common at present and with experience across multiple products including being Sophos accredited we can help you protect your equipment and data from malicious attack.
VIEW PAGECallSwitch VoIP
A school’s phone system can be a crucial part of the day-to-day running. CallSwitch VoIP enables teaching and administration staff to communicate and collaborate effectively from any location and on any device. VIEW PAGE
Get in touch today to explore how we can help you achieve more with our technical support for
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