Job opportunities with Cygnet IT

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

 

Job opportunities with Cygnet It

At Cygnet, we ensure we fully understand our customer's needs, technical knowledge and available resources so we can provide the best support possible. We are also proud to be a 'Community Interest Company' - CIC - which means we strive to support IT development for the benefit of everyone we work with.

If you'd like to become part of our dedicated, friendly team, get in touch today.

IT Support Engineer

Are you looking to join a small, friendly team?

Cygnet is a not-for-profit company based in Wallington, Surrey that provides IT support and services to education, business, and charity customers in the local area.

We’re looking for an enthusiastic IT professional with, ideally, 2 years or more experience to provide excellent IT support to our customers. This is a hybrid role, with a mix of office-based support, working onsite directly supporting our customers and project/installation work.

You’ll need to have a full driving licence and access to a vehicle, and we’ll repay your business mileage at 45 pence per mile.

We believe in a good work-life balance for happy and healthy employees, we’ll provide you with a laptop, toolkit, and mobile phone, a 5% pension contribution, an employee assistance program, and access to an online training portal (which can be used for professional or personal interests).

Now we’ve told you a bit about us, and what we need from you - here’s some more detail - your main duties will include:

- To provide on-site support and consultancy as required in accordance with customer’s needs. Resolving networking, hardware and software issues and providing preventative maintenance.

- While office-based, monitor the 2nd line helpdesk queue to ensure that all tickets are actioned or escalated to meet Service Level Agreements.

- To carry out fault diagnosis on-site and remotely, rectifying faults and where required arranging additional courses of action such as referral to senior staff or arranging third party maintenance or support.

- To ensure all items are logged correctly through the Service Desk following set procedures.

- To ensure tickets assigned, monitored and actioned to meet Service Level Agreements.

- To ensure customers have relevant and concise updates and feedback when working on their requests.

Skills required:

- A pro-active approach to IT support and customer service.

- A keen interest in technology and IT.

- Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner.

- Good understanding and experience of Windows 10 and Windows Server.

- Working understanding and experience of Active Directory, DNS and Group Policy.

- Experience of supporting network and Wi-Fi equipment.

- Experience of documenting technical procedures, infrastructures and system configuration.

- Be able to explain technical concepts in simple terms to peers, end-users and customers.

- Willing to continually learn and develop your skills.

- Be able to maintain a high degree of customer service for all customer queries and interactions.

- A methodical and thorough approach to troubleshooting support requests.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • Free or subsidised travel
  • Referral programme
  • Wellness programmes

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Wallington SM6 0DD: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT Support: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 100% (required)