People are important to us - whether it’s our customers, our colleagues or our community - and we value our unique connection to our local area. Born out of the local Council, our partnerships and connections go back a long way. Cygnet is a forward thinking company and by utilising our heritage we have the specialist skills to help schools, businesses and charities succeed. But don’t just take our word for it, see what our customers say!
Always a great service
Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.
Fast, very efficient, and friendly
Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.
– July 2021
Only provider who provides a near normal service
Definitely the only provider who provides a near normal service in the current environment.
– Jan 2021
1st class service
1st class service with nothing too much trouble. Thank you so much you always ease my burden.
– Dec 2020
Excellent response and results
“Excellent response and results”
Excellent throughout the upgrade
“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues enroute.”
So glad we have you
“The only company who seems to be able to support us in the current environment- so glad we have you”
Hardworking and dedicated teams
“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”
“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hardworking and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP and they should be congratulated.”
Cygnet are friendly
“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again. Their customer service is second to none.“
Always Extremely Helpful
“All members at Cygnet are always so helpful and knowledgeable. Thank you”
“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”
“So lovely to have a friendly cheerful person answer your questions and resolve them so speedily.”
Helpful and Happy
“Laura is great, always so helpful and happy”
“Think the whole team are doing an incredible job”
1st Class Support
“Cygnet support is always 1st class!”
Customers Are Priority
“Always helpful and issues resolved. I am very happy making contact with anyone at Cygnet and the technician always makes me feel as I am a priority. Thank you”
Going the extra mile to meet customers needs
“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”
Great Service; I always recommend Cygnet
At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.
“I always recommend Cygnet to others as a service provider you can trust.”
Our great training feedback
The advice given was very useful and relevant.”
“As a newcomer, I found the whole event very educational and insightful.”
“Very professional feel to the event; well run, with the right number of attendees.”
Understanding issues and resolving them
I had previously worked with another SIMS team…After not receiving the service I felt we required I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.
“I find all the staff to be approachable and polite…I am never made to feel that I am wasting time in asking questions.”
Good introduction to an important subject
92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.
“The [GDPR] presenter was very knowledgable and the pack provided was also very useful to pass on to colleagues back at school.”
Same excellent team, same excellent IT service
“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”
Have Your Say!
We want to hear what you have to say about Cygnet. We believe in full transparency for our customers, so let us know about your experiences here and we will publish them above.