Customer FeedBack

People are important to us - whether it’s our customers, our colleagues or our community - and we value our unique connection to our local area. Born out of the local Council, our partnerships and connections go back a long way. Cygnet is a forward thinking company and by utilising our heritage we have the specialist skills to help schools, businesses and charities succeed. But don’t just take our word for it, see what our customers say!

 

Excellent support throughout the whole process..

Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.

– May 2022

Westbourne Primary

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.

– May 2022

Arwen - PA to Principal
St Philip's School

I had a difficult problem, Marc and Ryan helped me and they were good in explaining every step.

I had a difficult problem, Marc and Ryan helped me and they were good in explaining every step.

– May 2022

Christine - Advice Session Supervisor
Citizens Advice Sutton

Simon was helpful, friendly, and saved me loads of work – Thank you!

Simon was helpful, friendly, and saved me loads of work – Thank you!

– April 2022

Angela - Office Manager
Nelson Primary School

Thank you to Simon and the rest of the teams always ready to help

Thank you to Simon and the rest of the teams always ready to help.

– April 2022

Kola Adeniyi - Key Stage 3 & 4 Pastoral Manager
Young People's Academy

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

– April 2022

Volunteer Coordinator
Citizens Advice Sutton

Extremely helpful and friendly service resolved my issue immediately

Extremely helpful and friendly service resolved my issue immediately.

– April 2022

Miss Hazel Smith - School Office Manager
Brantridge School

Marc was super friendly and helpful and resolved my issue with professionalism

Marc was super friendly and helpful and resolved my issue with professionalism.

– March 2022

Sarah - Volunteer Advisor
Citizens Advice Wandsworth

Incredible levels of professionalism and efficiency as always

Incredible levels of professionalism and efficiency as always.

– February 2022

Julie - Attendance Officer
Greenshaw Learning Trust

Jess was very kind and welcoming, and explained each chapter with great detail

Jess was very kind and welcoming, and explained each chapter with great detail.

– February 2022

Feedback from SIMS Online Training

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

– January 2022

Sue - School Secretary
Wildmoor Heath School

First class service!

Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!

– January 2022

Martine - Attendance & Admissions Officer
The Skills Hub

Am very happy every time I ring Cygnet.

Am very happy every time I ring Cygnet. You can always resolve my issues.

– January 2022

Martine - Attendance & Admissions Officer
The Skills Hub

The course was very clear and covered all the content needed

Very informative. The course was very clear and covered all the content needed.

– January 2022

Feedback from SIMS Online Training

Really helpful and quick response

Really helpful and quick response.

– January 2022

Caroline
Devonshire Primary School

Always a SUPERB SERVICE

Always a SUPERB SERVICE.

– December 2021

Claire - Senior Administrator
Tweeddale Primary School

Simon and the SIMS support team is always fantastic.

Simon and the SIMS support team is always fantastic.

– December 2021

Justine - IT Manager
Greenshaw High School

Friendly and speedy service to get the issue solved quickly.

Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!

– December 2021

Feedback from Tech Support

Kyla is absolutely fabulous, so knowledgeable

Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.

– December 2021

Tina - PA to Principal/Office Manager
Addington Valley Academy

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes ensuring I could get on with my job.

– December 2021

Tina - PA to Principal/Office Manager
Addington Valley Academy

Simon is so helpful, friendly and a pleasure to work with

Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.

– November 2021

Mrs Sue Meloy - Examinations Officer
Carshalton Boys Sports College

Very helpful and professional

Very helpful and professional.

– November 2021

Peter - Office Premises Supervisor
Sutton Citizens Advice Bureau - Wallington branch

Really speedy and prompt response, thank you!

Really speedy and prompt response, thank you!

– November 2021

Cheryl - PA to Headteacher
Malden Manor Primary School

The service is always very good and very fast – always impressed!

The service is always very good and very fast – always impressed!

– November 2021

Sue Bashford - PA to the SLT
Dysart School

As always, a great support from Simon and Kat

Thank you. As always, a great support from Simon and Kat, and very much appreciated.

– October 2021

Sue - Examinations Officer
Carshalton Boys Sports College

Excellent customer support

Always offer professional and friendly advice together with explanation of query.  Excellent customer support.

– October 2021

Feedback from MIS Support

Always so helpful and quick to respond

Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

– October 2021

Danielle
St Dominic's School

Very helpful as usual!

Very helpful as usual!

– October 2021

Michelle - School Office
Avenue Primary Academy

Very helpful

Zoe has been very helpful helping me resolve my query.

– September 2021

Attendance Officer - Wallington Primary Academy

Helpful and extremely competent

Simon was really helpful and extremely competent to resolve the issue timely.

– September 2021

Meenu - Finance and Administration Officer
Seaton House School

Very efficient and friendly

Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– September 2021

Clare Blake - School Administrator

So quick and helpful

“So quick and helpful.”

– August 2021

Krista - PA to Headteacher
Seaton House School

Always a great service

Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

-July 2021

Matthew – Deputy Headteacher
Burlington Junior School

Fast, very efficient, and friendly

Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– July 2021

Sandra - School Nurse
Grafham Grange School

Only provider who provides a near normal service

Definitely the only provider who provides a near normal service in the current environment.

– Jan 2021

Nicola - School Business Manager
St John's CofE Primary School

1st class service

1st class service with nothing too much trouble. Thank you so much you always ease my burden.

– Dec 2020

Tina - PA to Office Manager
Addington Valley Academy

Excellent response and results

“Excellent response and results” 

School Business Manager
Nonsuch Primary School

Excellent throughout the upgrade

“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues enroute.”

Club Secretary
New Malden Sports Club

So glad we have you

“The only company who seems to be able to support us in the current environment- so glad we have you”

N Rees - School Business Manager
St Johns C of E Primary School

Hardworking and dedicated teams

“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hardworking and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP and they should be congratulated.”

P Major - School Business Manager
All Saints Benhilton CofE Primary School

Cygnet are friendly

“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again.  Their customer service is second to none.“

Office Manager
The Link Secondary School

Always Extremely Helpful

“All members at Cygnet are always so helpful and knowledgeable. Thank you”

“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

 

Kim Poupart - Admissions & Office Supervisor
Bandon Hill Primary School

Friendly Service

“So lovely to have a friendly cheerful person answer your questions and resolve them so speedily.”

Tina McMenamin - Administration Assistant
The Link Secondary School

Helpful and Happy

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”

 

Julie Kerr - School Business Manager
Burlington Junior School

1st Class Support

“Cygnet support is always 1st class!”

 

Howard Dutton - IT Technician
Lovelace Primary School

Customers Are Priority

“Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet and the technician always makes me feel as I am a priority. Thank you”

 

Diane Seccombe - School Business Manager
Muschamp Primary School

Going the extra mile to meet customers needs

“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

 

IT Manager
Glenthorne High School

Great Service; I always recommend Cygnet

At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

“I always recommend Cygnet to others as a service provider you can trust.”

Business Manager
Avenue Primary School, Sutton

Our great training feedback

The advice given was very useful and relevant.”

“As a newcomer, I found the whole event very educational and insightful.”

“Very professional feel to the event; well run, with the right number of attendees.”

Feedback from Cygnet training courses

Understanding issues and resolving them

I had previously worked with another SIMS team…After not receiving the service I felt we required I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

“I find all the staff to be approachable and polite…I am never made to feel that I am wasting time in asking questions.”

Deputy Head
Burlington Junior School, New Malden

Good introduction to an important subject

92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

“The [GDPR] presenter was very knowledgable and the pack provided was also very useful to pass on to colleagues back at school.”

Feedback from GDPR training for schools

Same excellent team, same excellent IT service

“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

Business Manager
Primary school in Carshalton

Have Your Say!

We want to hear what you have to say about Cygnet. We believe in full transparency for our customers, so let us know about your experiences here and we will publish them above.

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