Customer FeedBack

People are important to us - whether it’s our customers, our colleagues or our community - and we value our unique connection to our local area. Born out of the local Council, our partnerships and connections go back a long way. Cygnet is a forward thinking company and by utilising our heritage we have the specialist skills to help schools, businesses and charities succeed. But don’t just take our word for it, see what our customers say!

 

As always, a great support from Simon and Kat

Thank you. As always, a great support from Simon and Kat, and very much appreciated.

– October 2021

Sue - Examinations Officer
Carshalton Boys Sports College

Excellent customer support

Always offer professional and friendly advice together with explanation of query.  Excellent customer support.

– October 2021

Feedback from MIS Support

Always so helpful and quick to respond

Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

– October 2021

Danielle
St Dominic's School

Very helpful as usual!

Very helpful as usual!

– October 2021

Michelle - School Office
Avenue Primary Academy

Very helpful

Zoe has been very helpful helping me resolve my query.

– September 2021

Attendance Officer - Wallington Primary Academy

Helpful and extremely competent

Simon was really helpful and extremely competent to resolve the issue timely.

– September 2021

Meenu - Finance and Administration Officer
Seaton House School

Very efficient and friendly

Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– September 2021

Clare Blake - School Administrator

So quick and helpful

“So quick and helpful.”

– August 2021

Krista - PA to Headteacher
Seaton House School

Always a great service

Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

-July 2021

Matthew – Deputy Headteacher
Burlington Junior School

Fast, very efficient, and friendly

Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– July 2021

Sandra - School Nurse
Grafham Grange School

Only provider who provides a near normal service

Definitely the only provider who provides a near normal service in the current environment.

– Jan 2021

Nicola - School Business Manager
St John's CofE Primary School

1st class service

1st class service with nothing too much trouble. Thank you so much you always ease my burden.

– Dec 2020

Tina - PA to Office Manager
Addington Valley Academy

Excellent response and results

“Excellent response and results” 

School Business Manager
Nonsuch Primary School

Excellent throughout the upgrade

“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues enroute.”

Club Secretary
New Malden Sports Club

So glad we have you

“The only company who seems to be able to support us in the current environment- so glad we have you”

N Rees - School Business Manager
St Johns C of E Primary School

Hardworking and dedicated teams

“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hardworking and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP and they should be congratulated.”

P Major - School Business Manager
All Saints Benhilton CofE Primary School

Cygnet are friendly

“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again.  Their customer service is second to none.“

Office Manager
The Link Secondary School

Always Extremely Helpful

“All members at Cygnet are always so helpful and knowledgeable. Thank you”

“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

 

Kim Poupart - Admissions & Office Supervisor
Bandon Hill Primary School

Friendly Service

“So lovely to have a friendly cheerful person answer your questions and resolve them so speedily.”

Tina McMenamin - Administration Assistant
The Link Secondary School

Helpful and Happy

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”

 

Julie Kerr - School Business Manager
Burlington Junior School

1st Class Support

“Cygnet support is always 1st class!”

 

Howard Dutton - IT Technician
Lovelace Primary School

Customers Are Priority

“Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet and the technician always makes me feel as I am a priority. Thank you”

 

Diane Seccombe - School Business Manager
Muschamp Primary School

Going the extra mile to meet customers needs

“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

 

IT Manager
Glenthorne High School

Great Service; I always recommend Cygnet

At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

“I always recommend Cygnet to others as a service provider you can trust.”

Business Manager
Avenue Primary School, Sutton

Our great training feedback

The advice given was very useful and relevant.”

“As a newcomer, I found the whole event very educational and insightful.”

“Very professional feel to the event; well run, with the right number of attendees.”

Feedback from Cygnet training courses

Understanding issues and resolving them

I had previously worked with another SIMS team…After not receiving the service I felt we required I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

“I find all the staff to be approachable and polite…I am never made to feel that I am wasting time in asking questions.”

Deputy Head
Burlington Junior School, New Malden

Good introduction to an important subject

92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

“The [GDPR] presenter was very knowledgable and the pack provided was also very useful to pass on to colleagues back at school.”

Feedback from GDPR training for schools

Same excellent team, same excellent IT service

“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

Business Manager
Primary school in Carshalton

Have Your Say!

We want to hear what you have to say about Cygnet. We believe in full transparency for our customers, so let us know about your experiences here and we will publish them above.

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