Technical IT Support for Business and Charities

Your technology is there to support your team in doing their role effectively; we are here to ensure your technology works effectively to support your team. Cygnet have been providing IT support in South London and the South East for over 25 years, but if IT support is what you are looking for, you’ll happy to know we also provide support in these areas too. Let us take care of the technical, so you can focus on your organisation.

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    What is technical support?

    Our Technical Support service is designed to take care of all your IT essentials, so that you don’t have to think about it. From server and infrastructure monitoring, to helping your team with day-to-day technical issues- we will cover it all.

    Why do we need technical support?

    Your IT is there to support you, but for it to do that, it also needs its own support. As incredible as technology is, it requires maintenance and management. Without IT professionals, this duty will fall on you and your team to manage- which means you lose valuable time that could have been spent running your business or charity. Ultimately, constant IT disruption reduces productivity, disrupts operation, reduces service quality, and cripples organisational growth. 

    Having an IT support team keeping your technology up and running, will mean you can focus on running and growing your company.

    What does this service include?

    Cygnet provide an IT support one-stop-shop, to meet all your IT needs. We have a single service desk accessible phone, email and website underpinning our support, providing complete transparency for everything we do. We understand that not all the technical services we provide may be of value to certain businesses, that’s why our technical service contracts are built to meet your requirements. Below is a list of all the technical services you can choose to include in a contract with us: 

    • Unlimited remote support via our service desk for EVERY member of your team 
    • SLA backed response on all tickets 
    • All hardware and software support (network, WiFi, ISP, windows updates, AV, print monitoring etc.) 
    • Technical lead for any integrations requiring IT (no more relaying messages between suppliers)  
    • On-site attendance though regular scheduled visits or as required (your choice)  
    • Competitive quotes for all hardware and software
    • Management of G-Suite or Office 365 domains 
    • Advice and Guidance on ICT planning and budgeting 
    • Detailed monthly service desk report 
    Why should I choose Cygnet?
    We are experienced in providing backup and disaster recovery services to a range of customers through-out Sutton, Croydon, Mitcham, New Malden and surrounds. Whether you are business looking for small business backup services, a charity needing disaster recovery support and guidance or a large organisation uncertain about what they need- our team can help. Because ultimately, we are a company that cares; as a local CIC, our team are committed to providing the best solutions for your organisation- not the solution that makes the most money. We care about our community and we strive to protect our local businesses and charities from falling victim to the tireless efforts of cyber criminals.
    To discuss this service further and find out how we can help you, please contact us!
    Our Services

    Server Monitoring & Maintenance

    Helpdesk

    Get in touch today to explore how we can help you achieve more with our technical support for

    View Our Testimonials

    The service was quick, fast and efficient

    The service was quick, fast and efficient

    – December 2022

    Reena - Exams Officer
    Sutton Grammar School

    Alison was very helpful and understanding

    Alison M was very helpful and understanding

    – December 2022

    School Secretary
    Sandy Lane Primary School

    I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial

    I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial. Even at their busiest times you are never made to feel rushed or that you are in any way wasting their time. Thank you to the team.

    – November 2022

    Karen - Operations Manager
    Sherwood Park School

    Zoe is amazing! Always solves my queries.

    Zoe is amazing! Always solves my queries.

    – November 2022

    Vanessa - Receptionist
    Wildmoor Heath School

    Very clear demonstration and Sarah was able to answer our questions

    Very clear demonstration and Sarah was able to answer our questions

    – October 2022

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Quick service and very informative

    Quick service and very informative

    – October 2022

    Jack - IT Technician
    Five Acres High School

    Ryan was very helpful and efficient

    Ryan was very helpful and efficient

    – October 2022

    Green Wrythe Primary School

    Sarah always provides excellent and professional service. So easy to follow via telephone.

    Sarah always provides excellent and professional service. So easy to follow via telephone.

    – September 2022

    Amy Bennett - Sherwood Hill School Receptionist
    Sherwood Hill School

    Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem

    Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem. He kept me informed at every stage which was much appreciated. Thank you.

    – September 2022

    Atula - Volunteer Coordinator
    Citizens Advice Sutton

    Very quick, professional and warmth from David! Many thanks.

    Very quick, professional and warmth from David! Many thanks.

    – September 2022

    Ifat
    Citizens Advice Sutton

    I believe staff who I speak with are very patient and understanding. Thank you!

    I believe staff who I speak with are very patient and understanding. Thank you!

    – August 2022

    Lulu Esua - Head Teacher
    St John's CofE Primary School

    As always, a very quick and successful outcome. Team always helpful.

    As always, a very quick and successful outcome. Team always helpful.

    – August 2022

    Julie - Senior Administrator
    St Joseph’s Catholic Primary School

    I always have great faith in the Cygnet team that someone will know the answer to my query

    I always have great faith in the Cygnet team that someone will know the answer to my query.

    – July 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Thank you, Andy, for working around my timetable and resolving quickly

    Thank you, Andy, for working around my timetable and resolving quickly.

    July 2022

    Holy Trinity CofE Junior School

    My question was quickly resolved by Zoe, very happy with the service

    My question was quickly resolved by Zoe, very happy with the service.

    July 2022

    Data Manager
    Rushy Meadow Primary Academy

    Matt was excellent in resolving this issue. What more to say but thank you!

    Matt was excellent in resolving this issue. What more to say but thank you!

    July 2022

    Claire - Year 6 Teacher
    Robin Hood Junior School

    Extremely quick response to my raised ticket

    Extremely quick response to my raised ticket.

    – June 2022

    Julie - Senior Administrator
    St Joseph’s Catholic Primary School

    Simon was great, resolved my problem quickly, thank you.

    Simon was great, resolved my problem quickly, thank you.

    – June 2022

    Mrs Kay Butler - Administrative Assistant
    All Saints Benhilton C of E Primary School

    My problem was quickly resolved and explained clearly..

    My problem was quickly resolved and explained clearly to me so now I know what to do. Thank you.

    – June 2022

    Clare - School Administrator
    Bandon Hill Primary

    Really helpful and managed to solve issue swiftly

    Really helpful and managed to solve issue swiftly.

    – June 2022

    Generalist Advisor
    Citizens Advice Wandsworth

    Excellent support throughout the whole process..

    Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.

    – May 2022

    Westbourne Primary

    Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties

    Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.

    – May 2022

    Arwen - PA to Principal
    St Philip's School

    I had a difficult problem, Marc and Ryan helped me and they were good in explaining every step.

    I had a difficult problem, Marc and Ryan helped me and they were good in explaining every step.

    – May 2022

    Christine - Advice Session Supervisor
    Citizens Advice Sutton

    Simon was helpful, friendly, and saved me loads of work – Thank you!

    Simon was helpful, friendly, and saved me loads of work – Thank you!

    – April 2022

    Angela - Office Manager
    Nelson Primary School

    Thank you to Simon and the rest of the teams always ready to help

    Thank you to Simon and the rest of the teams always ready to help.

    – April 2022

    Kola Adeniyi - Key Stage 3 & 4 Pastoral Manager
    Young People's Academy

    David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

    David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

    – April 2022

    Volunteer Coordinator
    Citizens Advice Sutton

    Extremely helpful and friendly service resolved my issue immediately

    Extremely helpful and friendly service resolved my issue immediately.

    – April 2022

    Miss Hazel Smith - School Office Manager
    Brantridge School

    Marc was super friendly and helpful and resolved my issue with professionalism

    Marc was super friendly and helpful and resolved my issue with professionalism.

    – March 2022

    Sarah - Volunteer Advisor
    Citizens Advice Wandsworth

    Incredible levels of professionalism and efficiency as always

    Incredible levels of professionalism and efficiency as always.

    – February 2022

    Julie - Attendance Officer
    Greenshaw Learning Trust

    Jess was very kind and welcoming, and explained each chapter with great detail

    Jess was very kind and welcoming, and explained each chapter with great detail.

    – February 2022

    Feedback from SIMS Online Training

    The course was very clear and covered all the content needed

    Very informative. The course was very clear and covered all the content needed.

    – January 2022

    Feedback from SIMS Online Training

    First class service!

    Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!

    – January 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Am very happy every time I ring Cygnet.

    Am very happy every time I ring Cygnet. You can always resolve my issues.

    – January 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Really helpful and quick response

    Really helpful and quick response.

    – January 2022

    Caroline
    Devonshire Primary School

    Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

    Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

    – January 2022

    Sue - School Secretary
    Wildmoor Heath School

    Always a SUPERB SERVICE

    Always a SUPERB SERVICE.

    – December 2021

    Claire - Senior Administrator
    Tweeddale Primary School

    Simon and the SIMS support team is always fantastic.

    Simon and the SIMS support team is always fantastic.

    – December 2021

    Justine - IT Manager
    Greenshaw High School

    Friendly and speedy service to get the issue solved quickly.

    Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!

    – December 2021

    Feedback from Tech Support

    Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes

    Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes ensuring I could get on with my job.

    – December 2021

    Tina - PA to Principal/Office Manager
    Addington Valley Academy

    Kyla is absolutely fabulous, so knowledgeable

    Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.

    – December 2021

    Tina - PA to Principal/Office Manager
    Addington Valley Academy

    Simon is so helpful, friendly and a pleasure to work with

    Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.

    – November 2021

    Mrs Sue Meloy - Examinations Officer
    Carshalton Boys Sports College

    Very helpful and professional

    Very helpful and professional.

    – November 2021

    Peter - Office Premises Supervisor
    Sutton Citizens Advice Bureau - Wallington branch

    Really speedy and prompt response, thank you!

    Really speedy and prompt response, thank you!

    – November 2021

    Cheryl - PA to Headteacher
    Malden Manor Primary School

    The service is always very good and very fast – always impressed!

    The service is always very good and very fast – always impressed!

    – November 2021

    Sue Bashford - PA to the SLT
    Dysart School

    As always, a great support from Simon and Kat

    Thank you. As always, a great support from Simon and Kat, and very much appreciated.

    – October 2021

    Sue - Examinations Officer
    Carshalton Boys Sports College

    Excellent customer support

    Always offer professional and friendly advice together with explanation of query.  Excellent customer support.

    – October 2021

    Feedback from MIS Support

    Always so helpful and quick to respond

    Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

    – October 2021

    Danielle
    St Dominic's School

    Very helpful as usual!

    Very helpful as usual!

    – October 2021

    Michelle - School Office
    Avenue Primary Academy

    Very helpful

    Zoe has been very helpful helping me resolve my query.

    – September 2021

    Attendance Officer - Wallington Primary Academy

    Helpful and extremely competent

    Simon was really helpful and extremely competent to resolve the issue timely.

    – September 2021

    Meenu - Finance and Administration Officer
    Seaton House School

    Very efficient and friendly

    Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

    – September 2021

    Clare - School Administrator

    So quick and helpful

    “So quick and helpful.”

    – August 2021

    Krista - PA to Headteacher
    Seaton House School

    Always a great service

    Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

    -July 2021

    Matthew – Deputy Headteacher
    Burlington Junior School

    Fast, very efficient, and friendly

    Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

    – July 2021

    Sandra - School Nurse
    Grafham Grange School

    Only provider who provides a near normal service

    Definitely the only provider who provides a near normal service in the current environment.

    – Jan 2021

    Nicola - School Business Manager
    St John's CofE Primary School

    1st class service

    1st class service with nothing too much trouble. Thank you so much you always ease my burden.

    – Dec 2020

    Tina - PA to Office Manager
    Addington Valley Academy

    Excellent response and results

    “Excellent response and results” 

    School Business Manager
    Nonsuch Primary School

    Excellent throughout the upgrade

    “I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues enroute.”

    Club Secretary
    New Malden Sports Club

    So glad we have you

    “The only company who seems to be able to support us in the current environment- so glad we have you”

    N Rees - School Business Manager
    St Johns C of E Primary School

    Hardworking and dedicated teams

    “Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

    “Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hardworking and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP and they should be congratulated.”

    P Major - School Business Manager
    All Saints Benhilton CofE Primary School

    Cygnet are friendly

    “Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again.  Their customer service is second to none.“

    Office Manager
    The Link Secondary School

    Always Extremely Helpful

    “All members at Cygnet are always so helpful and knowledgeable. Thank you”

    “Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

     

    Kim Poupart - Admissions & Office Supervisor
    Bandon Hill Primary School

    Friendly Service

    “So lovely to have a friendly cheerful person answer your questions and resolve them so speedily.”

    Tina McMenamin - Administration Assistant
    The Link Secondary School

    Helpful and Happy

    “Laura is great, always so helpful and happy”

    “Think the whole team are doing an incredible job”

     

    Julie Kerr - School Business Manager
    Burlington Junior School

    1st Class Support

    “Cygnet support is always 1st class!”

     

    Howard Dutton - IT Technician
    Lovelace Primary School

    Customers Are Priority

    “Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet and the technician always makes me feel as I am a priority. Thank you”

     

    Diane Seccombe - School Business Manager
    Muschamp Primary School

    Going the extra mile to meet customers needs

    “We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

     

    IT Manager
    Glenthorne High School

    Great Service; I always recommend Cygnet

    At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

    “I always recommend Cygnet to others as a service provider you can trust.”

    Business Manager
    Avenue Primary School, Sutton

    Our great training feedback

    The advice given was very useful and relevant.”

    “As a newcomer, I found the whole event very educational and insightful.”

    “Very professional feel to the event; well run, with the right number of attendees.”

    Feedback from Cygnet training courses

    Understanding issues and resolving them

    I had previously worked with another SIMS team…After not receiving the service I felt we required I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

    “I find all the staff to be approachable and polite…I am never made to feel that I am wasting time in asking questions.”

    Deputy Head
    Burlington Junior School, New Malden

    Good introduction to an important subject

    92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

    “The [GDPR] presenter was very knowledgable and the pack provided was also very useful to pass on to colleagues back at school.”

    Feedback from GDPR training for schools

    Same excellent team, same excellent IT service

    “I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

    Business Manager
    Primary school in Carshalton

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