Technical IT Support for Business and Charities

Your technology is there to support your team in doing their role effectively; we are here to ensure your technology works effectively to support your team. Cygnet have been providing IT support in South London and the South East for over 25 years, but if IT support is what you are looking for, you’ll be pleased to know we also provide support in these areas too. Let us take care of the technical, so you can focus on your organisation.

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    What is technical support?

    Our Technical Support service is designed to take care of all your IT essentials, so that you don’t have to think about it. From server and infrastructure monitoring, to helping your team with day-to-day technical issues - we will cover it all.

    Why do we need technical support?

    Your IT is there to support you, but for it to do that, it also needs its own support. As incredible as technology is, it requires maintenance and management. Without IT professionals, this duty will fall on you and your team to manage - which means you lose valuable time that could have been spent running your business or charity. Ultimately, constant IT disruption reduces productivity, disrupts operation, reduces service quality, and cripples organisational growth. 

    Having an IT support team keeps your technology up and running, will mean you can focus on running and growing your company.

    What does this service include?

    Cygnet provide an IT support one-stop-shop, to meet all your IT needs. We have a single service desk accessible phone, email and website underpinning our support, providing complete transparency for everything we do. We understand that not all the technical services we provide may be of value to certain businesses, that’s why our technical service contracts are built to meet your requirements. Below is a list of all the technical services you can choose to include in a contract with us: 

    • Unlimited remote support via our service desk for EVERY member of your team 
    • SLA backed response on all tickets 
    • All hardware and software support (network, WiFi, ISP, Windows updates, AV, print monitoring etc.) 
    • Technical lead for any integrations requiring IT (no more relaying messages between suppliers)  
    • On-site attendance though regular scheduled visits or as required (your choice)  
    • Competitive quotes for all hardware and software
    • Management of G-Suite or Office 365 domains 
    • Advice and Guidance on ICT planning and budgeting 
    • Detailed monthly service desk report 
    Why should I choose Cygnet?
    We are experienced in providing backup and disaster recovery services to a range of customers through-out Sutton, Croydon, Mitcham, New Malden and surrounds. Whether you are a business looking for small business backup services, a charity needing disaster recovery support and guidance or a large organisation uncertain about what they need - our team can help. Because ultimately, we are a company that cares; as a local CIC, our team are committed to providing the best solutions for your organisation- not the solution that makes the most money. We care about our community and we strive to protect our local businesses and charities from falling victim to the tireless efforts of cyber criminals.
    To discuss this service further and find out how we can help you, please contact us!
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