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Arbor

Upcoming Events

  • Arbor Exams Results Day Survival - 30/06/2026 - 1:00 pm - 3:00 pm
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Testimonials

The support team are brilliant, no matter what my query is, they talk me through it without hesitation and will spend the extra time if needed to ensure all is understood. Thank you, Alison.

The support team are brilliant, no matter what my query is, they talk me through it without hesitation and will spend the extra time if needed to ensure all is understood. Thank you, Alison.

– March 2026

Operations Manager
Sir John Hunt CSC

Ryan was really responsive and followed up on this for us…

Ryan was really responsive and followed up on this for us. I really appreciated all his support with this. Thank you Ryan.

– March 2026

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Very efficient service to enable my colleague to have access to the area they needed today

Very efficient service to enable my colleague to have access to the area they needed today

– March 2026

Angela - Headteacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

As always, I am totally impressed by the speed of the response..

As always, I am totally impressed by the speed of the response and also the commitment to help to find a solution. Both Lorraine and Destiny have come to my rescue this week.

– March 2026

Send CofE Primary School

So quick and checked that it was working with me personally!

So quick and checked that it was working with me personally!

– February 2026

Natalie - Keystage 2 Phase Leader
Malden Manor Primary & Nursery School

Alison is an exceptional person to speak to whenever I have an issue..

Alison is an exceptional person to speak to whenever I have an issue. She is incredibly understanding, highly knowledgeable, and very easy to talk to. Her supportive approach makes professional conversations flow naturally and effectively. I truly value her guidance and appreciate the positive impact she has on my work.

– February 2026

Luke - Behaviour and welfare Officer
Broadwater School

Very speedy! Super helpful!

Very speedy! Super helpful!”

– February 2026

Lauren - Data Manager
Greenshaw High School

Fast, efficient, and friendly

Fast, efficient, and friendly

– January 2026

Tracy - School Secretary
Sculthorpe CofE Primary Academy

Great, quick help and resolved issue

Great, quick help and resolved issue

– January 2026

Nicki - Deputy Head & Rainbow Lead
Green Wrythe Primary School

Imran helped us get everything sorted promptly and efficiently thank you

– January 2026

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

The onsite visit was very helpful as it resolved our issue with the phone and Dawid was very helpful. Thank you

– December 2025

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Thank you – The team at Cygnet are brilliant and have supported the production of reports on SIMS excellently

– December 2025

Sarah - School Business Manager
King Athelstan Primary School

Alison was very quick to reply to my query and directed me to the specific report I required

– November 2025

Carla Harper - Office Manager
Greenshaw High School

Sarah was extremely helpful and went above and beyond – thank you

– October 2025

Headteacher
Holy Trinity Primary School

The ladies and gentlemen who work at cygnet are so helpful and I like to say a big thank you for all the help they give to me

– October 2025

Jane - Family Liaison Officer
Tweeddale Primary School

Lorraine was extremely helpful and very patient – highly recommend her

– October 2025

Admissions and Attendance Officer
St John Fisher RC Primary School

Rob was very attentive with dealing with our query in a very swift manner. Thank you

– September 2025

 

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Rob was very helpful and sorted it very quickly for us thank you kindly

– September 2025

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

This was done so promptly and efficiently thank you Rob for the clear communication and action. Much appreciated.

– August 2025

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Everyone is always so helpful, patient, and supportive

Everyone is always so helpful, patient, and supportive

– September 2025

Trina - Administrator
Gayton C of E Primary

Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well

Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well

– August 2025

School Business Manager
Dereham Church of England Junior Academy

Julie was extremely helpful and even gave me ways of correcting this issue in the future

Julie was extremely helpful and even gave me ways of correcting this issue in the future

– July 2025

Charlene - Admin
St John's Primary School Caterham

Very kind and amicable service

Very kind and amicable service

– July 2025

Data Analyst & SIMS Developer
Wallington County Grammar School

Alison resolved the query really quickly and was really helpful

Alison resolved the query really quickly and was really helpful

– July 2025

 

Claire - Administration Officer
Surbiton Hill Nursery School

Wonderful service, thank you.

Wonderful service, thank you.

– June 2025

Mrs Allen - School Office
Holly Spring Primary School

All of the Team are extremely helpful and go above and beyond to try to resolve issues.

All of the Team are extremely helpful and go above and beyond to try to resolve issues.

– June 2025

Sandra - Administrator
Robinswood Primary Academy, Greenshaw Learning Trust

Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.

Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.

– June 2025

Richard - Year 6 Teacher and KS2 Maths Lead
St. Mary's RC Federation

Alison M, is AMAZING!! Always ready to help me, and always solves my issues.

Alison M, is AMAZING!! Always ready to help me, and always solves my issues.

– May 2025

Claire - Senior Administrator
Tweeddale Primary School

Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.

Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.

– May 2025

Mrs Sara Pennant - Finance
St Dunstan's Cheam CofE Primary School

My query was actioned in record time. Thank you.

My query was actioned in record time. Thank you.

– May 2025

Mrs Julie Lynch - Senior Administrator/Admissions
St Joseph’s Catholic Primary School

Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.

Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.

– March 2025

Data Manager
Rushy Meadow Primary Academy

It was time critical, and Imran was very responsive to this.

It was time-critical, and Imran was very responsive to this.

– April 2025

Claire - Year 6 Teacher
Robin Hood Junior School

Very fast response and solution, as usual. Thank you so much.

Very fast response and solution, as usual. Thank you so much.

– April 2025

Arwen - School Data Protection Lead
Five Acres High School

Very helpful, timely and straight forward answer!

Very helpful, timely and straight forward answer!

– April 2025

School Secretary
Sandy Lane Primary School

As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency.

As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency. It is always a pleasure to speak to Alison. Many thanks.

– March 2025

Lisa - Office Manager
Culvers House Primary School

Response to support tickets is always quick..

Response to support tickets is always quick – it gives you confidence that you can report issues/raise queries in this way as they will be answered quickly whilst in many companies it is like a note into the darkness with no confidence of return.

– March 2025

Laura - School Business Manager
St Andrew's and St. Mark's CofE Junior School

Incredible service – dealt with so quickly

Incredible service – dealt with so quickly

– March 2025

Julie - School Business Manager
Burlington Junior School

Alison S as always was massively helpful and super quick at resolving my query

Alison S as always was massively helpful and super quick at resolving my query

– February 2025

Sharon - Attendance Officer
Greenshaw High School

Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.

Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.

– February 2025

Catherine - Assistant Head Teacher & Inclusion Manager
Park Hill Junior School

Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.

Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.

– February 2025

Carla - Office Manager
Greenshaw High School

Super knowledgeable and friendly. Saved me hours of trying to do it myself.

Super knowledgeable and friendly. Saved me hours of trying to do it myself.

– January 2025

Office Manager
Nelson Primary School

I was dealing with Alison M, who could not have been more helpful.

I was dealing with a member of staff named Alison M, who could not have been more helpful.  She communicated well and dealt with the problem efficiently and professionally.

– January 2025

Tracy - School Administrator
Sherwood Park School

Lorraine was amazing in talking me through my issue.

Lorraine was amazing in talking me through my issue.

  • January 2025
Data Manager
Nonsuch High School for Girls

Very happy with the service and advice given – thank you so much for your help.

Very happy with the service and advice given – thank you so much for your help.

– December 2024

Secretary
Meadow Vale Primary

Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.

Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.

– December 2024

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you.

The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you.

- December 2024
Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief. Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.

Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief.  Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.

– November 2024

Data Manager
Park House School

Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!

Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!

– November 2024

Jane - Data Manager
Southborough High School

Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.

Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.

– November 2024

Tina - PA to Principal/Office Manager
Addington Valley Academy

As always thank you for your speedy, professional and friendly response, it is appreciated.

As always thank you for your speedy, professional and friendly response, it is appreciated.

– October 2024

Donna
Hackbridge Primary

Fantastic service from Alison

Fantastic service from Alison

– October 2024

Michelle - School Administrator
Hunts Grove Primary

Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.

Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.

– October 2024

Volunteer Coordinator
Citizens Advice Sutton

The service is always amazing

The service is always amazing

– September 2024

Data Manager
Park House School

So quick and you are so knowledgeable regarding SIMS

So quick and you are so knowledgeable regarding SIMS

– September 2024

Coombe Wood School

Alison was very helpful and solved the problem

Alison was very helpful and solved the problem

– September 2024

Debbie - Finance Assistant
The Federation of Robin Hood Infants & Thomas Wall Nursery

I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.

I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.

– August 2024

Sarah - Exams Manager
The Brakenhale School

The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved.

The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved

– August 2024

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Staff are always helpful and friendly and explain things in a way that is easy to understand.

Staff are always helpful and friendly and explain things in a way that is easy to understand.

– August 2024

School Secretary
Hockering Church of England Primary Academy

Incredibly quick response to my request. Thank you.

Incredibly quick response to my request. Thank you.

– July 2024

Volunteer Coordinator
Citizens Advice Sutton

Great service, especially being able to navigate around my screen

Great service, especially being able to navigate around my screen

– July 2024

Sarah - Finance Assistant
St Cecilia's Catholic Primary School

Cygnet are so knowledgeable and helpful and really quick to respond too

Cygnet are so knowledgeable and helpful and really quick to respond too

– May 2024

Business Manager
Dereham CofE Junior Academy

Exceptional service as always, delivered by very knowledgeable and friendly staff

Exceptional service as always, delivered by very knowledgeable and friendly staff

– July 2024

Tina - PA to Principal & Office Manager
Addington Valley Academy

Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.

Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.

– May 2024

Carolyn - Office Supervisor
Wood Field Primary

Simon was very helpful and knowledgeable

Simon was very helpful and knowledgeable

– June 2024

Caroline - Finance & HR Officer
Hollymount School

Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

– April 2024

David - Assistant Head Teacher
Dorchester Primary School

The whole team really did everything they could to get this resolved as quick as possible for us…

The whole team really did everything they could to get this resolved as quick as possible for us. We really appreciate their help. Ahshan and Darren were really active in getting this sorted for us and kept me updated all the time – thank you very much.

– May 2024

Visha - Deputy Clinic Manager, Head of Nursing and PR
Newlife Fertility Clinic

Very attentive and patient. Problem resolved perfectly. Thankyou.

Very attentive and patient. Problem resolved perfectly. Thankyou.

– April 2024

Hackbridge Primary School

Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!

Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!

– May 2024

Claire - Year 6 teacher
Robin Hood Junior School

Alison is always very helpful. I don’t know where I’d be without her!

Alison is always very helpful. I don’t know where I’d be without her!

– April 2024

Rebecca - Exams Officer
Carshalton High School for Girls

Alison M, as always, provided great support and resolved the issue.

Alison M, as always, provided great support and resolved the issue.

– June 2024

Administrator
Woodlands Primary School

Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

– March 2024

Anita - Administrator to the Senior Leadership Team
King Athelstan Primary School

Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.

Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.

– March 2024

Donna - School Secretary
Sandy Lane Primary School

This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time…

This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time. This was refreshing… Thank you for making it simple.

– March 2024

Visha - Deputy Clinic Manager & Head of Nursing
Newlife Fertility Clinic

Super quick response, Alison was very helpful.

Super quick response, Alison was very helpful.

– February 2024

Carla - Office Manager
Greenshaw High School

Cygnet support team have always gone over and above to support me and my queries…

Cygnet support team have always gone over and above to support me and my queries. Our new technician for the school is very quick at responding to any problems we have come across in the school on site. I have developed a really good communication system with him, where I table to go through issues with him and know they will get sorted.

– February 2024

Naseem Badar
Foresters Primary School

Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

– February 2024

Angela - Head Teacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

Always extremely helpful and pleasant service. Quick to respond and answer questions.

Always extremely helpful and pleasant service. Quick to respond and answer questions.

– January 2024

Hockering Church of England Primary Academy

Everyone is always so helpful and pleasant to deal with

Everyone is always so helpful and pleasant to deal with.

– January 2024

Sue - Examinations Officer
Carshalton Boys Sports College

Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!

Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!
– January 2024

Hannah - HR & Payroll Officer
The Limes College

Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.

Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.
– December 2023

Head of Admissions
Greenshaw Learning Trust

Great support, as always. Thank you.

Great support, as always. Thank you.
– December 2023

Culvers House Primary School

Sarah is always so helpful and goes above and beyond to help. Thank you.

Sarah is always so helpful and goes above and beyond to help. Thank you.
– December 2023

Deputy Head teacher
Coombe Hill Junior School

I am very thankful for the incredible help provided

I am very thankful for the incredible help provided.

– December 2023

Gemma - Assistant Headteacher & Curriculum Lead
All Saints Benhilton CoE Primary School

Alison was extremely helpful and knowledgeable resolving my Bromcom issue

Alison was extremely helpful and knowledgeable resolving my Bromcom issue.

– November 2023

Lisa - Examinations Officer
Orchard Park High School

Quick friendly and professional

Quick friendly and professional.

– November 2023

Janusz - Site Manager
Bandon Hill Primary

Cygnet were assisting a third party with providing a backup of data and did their part very efficiently

Cygnet were assisting a third party with providing a backup of data and did their part very efficiently.

– November 2023

Angela - Head Teacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

– October 2023

Alison Cunniffe
The Federation of St Elphege's

Strong subject knowledge to be able to provide me appropriate support for my query

Strong subject knowledge to be able to provide me appropriate support for my query – jovial and friendly manner. Thank you.

– October 2023

Helen - Deputy Head
Maple Infants' School

‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been an incredibly approachable to us.

‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been incredibly approachable to us.

– October 2023

T
St Mary's RC Infants School

Always a great service also love the fact that we can speak on the phone or remote on.

Always a great service also love the fact that we can speak on the phone or remote on.

– September 2023

Mrs Angela Cavil - Office Manager/Heads PA
Nelson Primary School

Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

– September 2023

Donna - Office Administrator & School Receptionist
Hackbridge Primary School

Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

– September 2023

Jo - HR Manager
Henley Bank High School

Simon was a star, as usual!

Simon was a star, as usual!

– August 2023

 

Arwen - Data Manager
Five Acres High School

I’d like to personally think Andy for being so patient and helpful..

I’d like to personally think Andy for being so patient and helpful; continually trying to resolve my printer issues and really making a huge effort to ensure that the problem was resolved after my profile was finally recreated. He was, at all times understanding, helpful and persistent – looking for ways to help me! Thanks again.

– August 2023

Janine - Art Leader

Alison M was brilliant, patient and amazing with helping me.

Alison was brilliant, patient and amazing with helping me.

– August 2023

Jo - HR Manager
Henley Bank High School

Very helpful and patient member of staff. Thanks for helping me so swiftly.

Very helpful and patient member of staff. Thanks for helping me so swiftly.

– July 2023

Joanna London - Teacher
Green Wrythe Primary School

Zoe is so patient and gets to the bottom of any issues

Zoe is so patient and gets to the bottom of any issues.

– July 2023

Data Manager
Stanley Park Infants’ School

Always so prompt and helpful. Thank you.

Always so prompt and helpful. Thank you.

– July 2023

Debbie - Deputy Headteacher
Sutton Tuition And Reintegration Service

Comprehensive and easy instructions as always.

Comprehensive and easy instructions as always. Very helpful refresher course too.

– June 2023

Fern Hill Primary School

Really quick effective response from my inquiry

Really quick effective response from my inquiry.

– June 2023

STARS

Andy K went above and beyond at very short notice

Andy K went above and beyond at very short notice

– June 2023

Liz - Catering Manager
All Saints C of E Primary School Carshalton

Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

– May 2023

Cheryl - School Business Manager
Surbiton Hill Nursery School

This request was sorted very quickly, thank you.

This request was sorted very quickly, thank you.

– May 2023

Clare Blake - Office Administrator
Wood Field Primary

Very clear and helpful support from Alison S, thank you.

Very clear and helpful support from Alison S, thank you.

– May 2023

Rebecca, Examinations Officer
CHSG

Very impressed with the service and experience…

Very impressed with the service and experience. Ryan was patient and solved it for me with few steps over the phone and a couple of clicks in remote access. Fantastic work!

– April 2023

Sam - SMI Physical Health Checks Peer Support Worker
Sutton Mental Health Foundation

Dealt with my enquiry really quickly and efficiently.

Dealt with my enquiry really quickly and efficiently.

– April 2023

Angela - Head Teacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

Zoe was great, and my questions were all answered.

Zoe was great, and my questions were all answered.

– April 2023

Ian - Director of Premises and Health & Safety
Coombe Academy Trust

Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

– March 2023

John Henshall
Holy Trinity CofE Junior School

Kat is always so helpful and knowledgeable. She is also very patient.

Kat is always so helpful and knowledgeable. She is also very patient!

– March 2023

Karen - Exams Officer
Coombe Girls' School & Sixth Form

Simon was able to provide a solution on multiple levels as this was a very complex problem

Thank you, Simon, for helping me with a very complex parent mail data import issue. Simon was able to provide a solution on multiple levels as this was a very complex problem. Many thanks, Simon, and Cygnet Team.

– February 2023

George - IT Systems Engineer
Orchard Hill College & Academy Trust

Dealt with my enquiry really quickly and efficiently.

Dealt with my enquiry really quickly and efficiently.

– March 2023

Angela - Head Teacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

Fabulous staffing team. Nothing is ever trivial or too much.

Fabulous staffing team. Nothing is ever trivial or too much.

– February 2023

Tina - PA to Principal & Office Manager
Addington Valley Academy

Always a professional and helpful service

Always a professional and helpful service

– February 2023

Mrs Deepika Soma - SENDCo
St Dunstan’s C of E Primary School

Simon is very helpful

Simon is very helpful

– February 2023

Asif Ali - Orchard Hill IT
Orchard Hill

My issue was resolved so quickly, and the manner was so calm

My issue was resolved so quickly, and the manner was so calm. The person who helped was brilliant!

– January 2023

Sheena Hindocha - SENCo
Dorchester Primary School

Excellent service from start to finish. Thank You.

Excellent service from start to finish. Thank You.

– January 2023

School Business Manager
Spencer Nursery School

Great service every time

Great service every time

– January 2023

Jill - Support Technician
Carew Academy

The service was quick, fast and efficient

The service was quick, fast and efficient

– December 2022

Reena - Exams Officer
Sutton Grammar School

Alison was very helpful and understanding

Alison M was very helpful and understanding

– December 2022

School Secretary
Sandy Lane Primary School

I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial

I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues, however minor or trivial. Even at their busiest times, you are never made to feel rushed or that you are in any way wasting their time. Thank you to the team.

– November 2022

Karen - Operations Manager
Sherwood Park School

Zoe is amazing! Always solves my queries.

Zoe is amazing! Always solves my queries.

– November 2022

Vanessa - Receptionist
Wildmoor Heath School

Very clear demonstration and Sarah was able to answer our questions

Very clear demonstration and Sarah was able to answer our questions

– October 2022

Angela - Head Teacher’s PA, Registrar and Office Manager
Oakhyrst Grange School

Sarah always provides excellent and professional service. So easy to follow via telephone.

Sarah always provides excellent and professional service. So easy to follow via telephone.

– September 2022

Amy Bennett - Sherwood Hill School Receptionist
Sherwood Hill School

Quick service and very informative

Quick service and very informative

– October 2022

Jack - IT Technician
Five Acres High School

Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem

Ryan provided a first-class service, quick and responsive to request, including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem. He kept me informed at every stage, which was much appreciated. Thank you.

– September 2022

Atula - Volunteer Coordinator
Citizens Advice Sutton

Very quick, professional and warmth from David! Many thanks.

Very quick, professional and warmth from David! Many thanks.

– September 2022

Ifat
Citizens Advice Sutton

I believe staff who I speak with are very patient and understanding. Thank you!

I believe staff who I speak with are very patient and understanding. Thank you!

– August 2022

Lulu Esua - Head Teacher
St John's CofE Primary School

As always, a very quick and successful outcome. Team always helpful.

As always, a very quick and successful outcome. Team always helpful.

– August 2022

Julie - Senior Administrator
St Joseph’s Catholic Primary School

I always have great faith in the Cygnet team that someone will know the answer to my query

I always have great faith in the Cygnet team that someone will know the answer to my query.

– July 2022

Martine - Attendance & Admissions Officer
The Skills Hub

Thank you, Andy, for working around my timetable and resolving quickly

Thank you, Andy, for working around my timetable and resolving quickly.

July 2022

Holy Trinity CofE Junior School

My question was quickly resolved by Zoe, very happy with the service

My question was quickly resolved by Zoe, very happy with the service.

July 2022

Data Manager
Rushy Meadow Primary Academy

Matt was excellent in resolving this issue. What more to say but thank you!

Matt was excellent in resolving this issue. What more to say but thank you!

July 2022

Claire - Year 6 Teacher
Robin Hood Junior School

Extremely quick response to my raised ticket

Extremely quick response to my raised ticket.

– June 2022

Julie - Senior Administrator
St Joseph’s Catholic Primary School

Simon was great, resolved my problem quickly, thank you.

Simon was great, resolved my problem quickly, thank you.

– June 2022

Mrs Kay Butler - Administrative Assistant
All Saints Benhilton C of E Primary School

My problem was quickly resolved and explained clearly

My problem was quickly resolved and explained clearly to me, so now I know what to do. Thank you.

– June 2022

Clare - School Administrator
Bandon Hill Primary

I had a difficult problem. Marc and Ryan helped me, and they were good at explaining every step.

I had a difficult problem, Marc and Ryan helped me, and they were good at explaining every step.

– May 2022

Christine - Advice Session Supervisor
Citizens Advice Sutton

Really helpful and managed to solve issue swiftly

Really helpful and managed to solve issue swiftly.

– June 2022

Generalist Advisor
Citizens Advice Wandsworth

Excellent support throughout the whole process

Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.

– May 2022

Westbourne Primary

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties

Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.

– May 2022

Arwen - PA to Principal
St Philip's School

Simon was helpful, friendly, and saved me loads of work – Thank you!

Simon was helpful, friendly, and saved me loads of work – Thank you!

– April 2022

Angela - Office Manager
Nelson Primary School

Thank you to Simon and the rest of the team – always ready to help

Thank you to Simon and the rest of the team – always ready to help.

– April 2022

Kola Adeniyi - Key Stage 3 & 4 Pastoral Manager
Young People's Academy

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

– April 2022

Volunteer Coordinator
Citizens Advice Sutton

Extremely helpful and friendly service resolved my issue immediately

Extremely helpful and friendly service resolved my issue immediately.

– April 2022

Miss Hazel Smith - School Office Manager
Brantridge School

Marc was super friendly and helpful and resolved my issue with professionalism

Marc was super friendly and helpful and resolved my issue with professionalism.

– March 2022

Sarah - Volunteer Advisor
Citizens Advice Wandsworth

Incredible levels of professionalism and efficiency as always

Incredible levels of professionalism and efficiency as always.

– February 2022

Julie - Attendance Officer
Greenshaw Learning Trust

Jess was very kind and welcoming, and explained each chapter with great detail

Jess was very kind and welcoming, and explained each chapter with great detail.

– February 2022

Feedback from SIMS Online Training

The course was very clear and covered all the content needed

Very informative. The course was very clear and covered all the content needed.

– January 2022

Feedback from SIMS Online Training

First class service!

Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!

– January 2022

Martine - Attendance & Admissions Officer
The Skills Hub

Am very happy every time I ring Cygnet.

Am very happy every time I ring Cygnet. You can always resolve my issues.

– January 2022

Martine - Attendance & Admissions Officer
The Skills Hub

Really helpful and quick response

Really helpful and quick response.

– January 2022

Caroline
Devonshire Primary School

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

– January 2022

Sue - School Secretary
Wildmoor Heath School

Always a SUPERB SERVICE

Always a SUPERB SERVICE.

– December 2021

Claire - Senior Administrator
Tweeddale Primary School

Simon and the SIMS support team is always fantastic.

Simon and the SIMS support team is always fantastic.

– December 2021

Justine - IT Manager
Greenshaw High School

Friendly and speedy service to get the issue solved quickly.

Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!

– December 2021

Feedback from Tech Support

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes

Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes, ensuring I could get on with my job.

– December 2021

Tina - PA to Principal/Office Manager
Addington Valley Academy

Kyla is absolutely fabulous, so knowledgeable

Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.

– December 2021

Tina - PA to Principal/Office Manager
Addington Valley Academy

Very helpful and professional

Very helpful and professional.

– November 2021

Peter - Office Premises Supervisor
Sutton Citizens Advice Bureau - Wallington branch

Simon is so helpful, friendly and a pleasure to work with

Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.

– November 2021

Mrs Sue Meloy - Examinations Officer
Carshalton Boys Sports College

Really speedy and prompt response, thank you!

Really speedy and prompt response, thank you!

– November 2021

Cheryl - PA to Headteacher
Malden Manor Primary School

The service is always very good and very fast – always impressed!

The service is always very good and very fast – always impressed!

– November 2021

Sue Bashford - PA to the SLT
Dysart School

As always, a great support from Simon and Kat

Thank you. As always, a great support from Simon and Kat, and very much appreciated.

– October 2021

Sue - Examinations Officer
Carshalton Boys Sports College

Excellent customer support

Always offer professional and friendly advice together with explanation of query.  Excellent customer support.

– October 2021

Feedback from MIS Support

Always so helpful and quick to respond

Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

– October 2021

Danielle
St Dominic's School

Very helpful as usual!

Very helpful as usual!

– October 2021

Michelle - School Office
Avenue Primary Academy

Helpful and extremely competent

Simon was really helpful and extremely competent to resolve the issue timely.

– September 2021

Meenu - Finance and Administration Officer
Seaton House School

Very helpful

Zoe has been very helpful helping me resolve my query.

– September 2021

Attendance Officer - Wallington Primary Academy

Very efficient and friendly

Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– September 2021

Clare - School Administrator

So quick and helpful

“So quick and helpful.”

– August 2021

Krista - PA to Headteacher
Seaton House School

Always a great service

Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

-July 2021

Matthew – Deputy Headteacher
Burlington Junior School

Fast, very efficient, and friendly

Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

– July 2021

Sandra - School Nurse
Grafham Grange School

Only provider who provides a near normal service

Definitely the only provider who provides a near normal service in the current environment.

– Jan 2021

Nicola - School Business Manager
St John's CofE Primary School

1st class service

1st class service with nothing too much trouble. Thank you so much, you always ease my burden.

– Dec 2020

Tina - PA to Office Manager
Addington Valley Academy

Excellent response and results

“Excellent response and results” 

School Business Manager
Nonsuch Primary School

Excellent throughout the upgrade

“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues en route.”

Club Secretary
New Malden Sports Club

So glad we have you

“The only company who seems to be able to support us in the current environment- so glad we have you”

N Rees - School Business Manager
St John's C of E Primary School

Hard-working and dedicated teams

“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hard-working and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP, and they should be congratulated.”

P Major - School Business Manager
All Saints Benhilton CofE Primary School

Cygnet are friendly

“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again.  Their customer service is second to none.“

Office Manager
The Link Secondary School

Always Extremely Helpful

“All members at Cygnet are always so helpful and knowledgeable. Thank you”

“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

 

Kim Poupart - Admissions & Office Supervisor
Bandon Hill Primary School

Helpful and Happy

“Laura is great, always so helpful and happy”

“Think the whole team are doing an incredible job”

 

Julie Kerr - School Business Manager
Burlington Junior School

Friendly Service

“So lovely to have a friendly, cheerful person answer your questions and resolve them so speedily.”

Tina McMenamin - Administration Assistant
The Link Secondary School

1st Class Support

“Cygnet support is always 1st class!”

 

Howard Dutton - IT Technician
Lovelace Primary School

Customers Are Priority

“Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet, and the technician always makes me feel as I am a priority. Thank you”

 

Diane Seccombe - School Business Manager
Muschamp Primary School

Going the extra mile to meet customers needs

“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

 

IT Manager
Glenthorne High School

Great Service; I always recommend Cygnet

At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

“I always recommend Cygnet to others as a service provider you can trust.”

Business Manager
Avenue Primary School, Sutton

Our great training feedback

The advice given was very useful and relevant.”

“As a newcomer, I found the whole event very educational and insightful.”

“Very professional feel to the event; well run, with the right number of attendees.”

Feedback from Cygnet training courses

Understanding issues and resolving them

I had previously worked with another SIMS team. After not receiving the service I felt we required, I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

“I find all the staff to be approachable and polite. I am never made to feel that I am wasting time in asking questions.”

Deputy Head
Burlington Junior School, New Malden

Good introduction to an important subject

92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

“The [GDPR] presenter was very knowledgable, and the pack provided was also very useful to pass on to colleagues back at school.”

Feedback from GDPR training for schools

Same excellent team, same excellent IT service

“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

Business Manager
Primary school in Carshalton
Cygnet 10 year lock up
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