How we can help
Cygnet IT Services supports Multi Academy Trusts and over 250 schools in the UK with their MIS and are proud to be fully accredited support and training partners for SIMS, Arbor and Bromcom MIS. Cygnet have over 20 years’ experience supporting schools with SIMS. Previously an LA Team in 2015 Cygnet IT Services became an independent organisation we work with LA’s, schools and Academy Trusts striving to maintain good customer relationships, excellent levels of service and provide a no-nonsense approach to support. Our support services for Trusts and their academies provide both strategic level guidance and advice for Trusts and focused day to day application, upgrades (where applicable) and user support for individual Academies. Trust staff also have full access to the range of support provided to the individual Academies through our support packages.
SIMS Support and Training
MIS Support
Support when and how you need it most
Experienced in MIS migration
Testimonials from Trusts we support:
“All of the Team are extremely helpful and go above and beyond to try to resolve issues.”
Sandra – Administrator, Robinswood Primary Academy, Greenshaw Learning Trust
“Thank you, Simon, for helping me with a very complex parent mail data import issue. Simon was able to provide a solution on multiple levels as this was a very complex problem. Many thanks, Simon, and Cygnet Team.”
George - IT Systems Engineer, Orchard Hill College & Academy Trust
“Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.” Head of Admissions, Greenshaw Learning Trust
Get in touch today to explore how we can help you achieve more with our technical support for
The support team are brilliant, no matter what my query is, they talk me through it without hesitation and will spend the extra time if needed to ensure all is understood. Thank you, Alison.
The support team are brilliant, no matter what my query is, they talk me through it without hesitation and will spend the extra time if needed to ensure all is understood. Thank you, Alison.
– March 2026
Ryan was really responsive and followed up on this for us…
Ryan was really responsive and followed up on this for us. I really appreciated all his support with this. Thank you Ryan.
– March 2026
Very efficient service to enable my colleague to have access to the area they needed today
Very efficient service to enable my colleague to have access to the area they needed today
– March 2026
As always, I am totally impressed by the speed of the response..
As always, I am totally impressed by the speed of the response and also the commitment to help to find a solution. Both Lorraine and Destiny have come to my rescue this week.
– March 2026
So quick and checked that it was working with me personally!
So quick and checked that it was working with me personally!
– February 2026
Alison is an exceptional person to speak to whenever I have an issue..
Alison is an exceptional person to speak to whenever I have an issue. She is incredibly understanding, highly knowledgeable, and very easy to talk to. Her supportive approach makes professional conversations flow naturally and effectively. I truly value her guidance and appreciate the positive impact she has on my work.
– February 2026
Very speedy! Super helpful!
Very speedy! Super helpful!”
– February 2026
Fast, efficient, and friendly
Fast, efficient, and friendly
– January 2026
Great, quick help and resolved issue
Great, quick help and resolved issue
– January 2026
Imran helped us get everything sorted promptly and efficiently thank you
– January 2026
The onsite visit was very helpful as it resolved our issue with the phone and Dawid was very helpful. Thank you
– December 2025
Thank you – The team at Cygnet are brilliant and have supported the production of reports on SIMS excellently
– December 2025
Alison was very quick to reply to my query and directed me to the specific report I required
– November 2025
Sarah was extremely helpful and went above and beyond – thank you
– October 2025
The ladies and gentlemen who work at cygnet are so helpful and I like to say a big thank you for all the help they give to me
– October 2025
Lorraine was extremely helpful and very patient – highly recommend her
– October 2025
Rob was very attentive with dealing with our query in a very swift manner. Thank you
– September 2025
Rob was very helpful and sorted it very quickly for us thank you kindly
– September 2025
This was done so promptly and efficiently thank you Rob for the clear communication and action. Much appreciated.
– August 2025
Everyone is always so helpful, patient, and supportive
Everyone is always so helpful, patient, and supportive
– September 2025
Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well
Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well
– August 2025
Julie was extremely helpful and even gave me ways of correcting this issue in the future
Julie was extremely helpful and even gave me ways of correcting this issue in the future
– July 2025
Very kind and amicable service
Very kind and amicable service
– July 2025
Alison resolved the query really quickly and was really helpful
Alison resolved the query really quickly and was really helpful
– July 2025
Wonderful service, thank you.
Wonderful service, thank you.
– June 2025
All of the Team are extremely helpful and go above and beyond to try to resolve issues.
All of the Team are extremely helpful and go above and beyond to try to resolve issues.
– June 2025
Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.
Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.
– June 2025
Alison M, is AMAZING!! Always ready to help me, and always solves my issues.
Alison M, is AMAZING!! Always ready to help me, and always solves my issues.
– May 2025
Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.
Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.
– May 2025
My query was actioned in record time. Thank you.
My query was actioned in record time. Thank you.
– May 2025
Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.
Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.
– March 2025
It was time critical, and Imran was very responsive to this.
It was time-critical, and Imran was very responsive to this.
– April 2025
Very fast response and solution, as usual. Thank you so much.
Very fast response and solution, as usual. Thank you so much.
– April 2025
Very helpful, timely and straight forward answer!
Very helpful, timely and straight forward answer!
– April 2025
As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency.
As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency. It is always a pleasure to speak to Alison. Many thanks.
– March 2025
Response to support tickets is always quick..
Response to support tickets is always quick – it gives you confidence that you can report issues/raise queries in this way as they will be answered quickly whilst in many companies it is like a note into the darkness with no confidence of return.
– March 2025
Incredible service – dealt with so quickly
Incredible service – dealt with so quickly
– March 2025
Alison S as always was massively helpful and super quick at resolving my query
Alison S as always was massively helpful and super quick at resolving my query
– February 2025
Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.
Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.
– February 2025
Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.
Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.
– February 2025
Super knowledgeable and friendly. Saved me hours of trying to do it myself.
Super knowledgeable and friendly. Saved me hours of trying to do it myself.
– January 2025
I was dealing with Alison M, who could not have been more helpful.
I was dealing with a member of staff named Alison M, who could not have been more helpful. She communicated well and dealt with the problem efficiently and professionally.
– January 2025
Lorraine was amazing in talking me through my issue.
Lorraine was amazing in talking me through my issue.
- January 2025
Very happy with the service and advice given – thank you so much for your help.
Very happy with the service and advice given – thank you so much for your help.
– December 2024
Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.
Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.
– December 2024
The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you.
The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you. - December 2024
Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief. Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.
Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief. Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.
– November 2024
Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!
Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!
– November 2024
Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.
Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.
– November 2024
As always thank you for your speedy, professional and friendly response, it is appreciated.
As always thank you for your speedy, professional and friendly response, it is appreciated.
– October 2024
Fantastic service from Alison
Fantastic service from Alison
– October 2024
Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.
Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.
– October 2024
The service is always amazing
The service is always amazing
– September 2024
So quick and you are so knowledgeable regarding SIMS
So quick and you are so knowledgeable regarding SIMS
– September 2024
Alison was very helpful and solved the problem
Alison was very helpful and solved the problem
– September 2024
I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.
I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.
– August 2024
The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved.
The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved
– August 2024
Staff are always helpful and friendly and explain things in a way that is easy to understand.
Staff are always helpful and friendly and explain things in a way that is easy to understand.
– August 2024
Incredibly quick response to my request. Thank you.
Incredibly quick response to my request. Thank you.
– July 2024
Great service, especially being able to navigate around my screen
Great service, especially being able to navigate around my screen
– July 2024
Cygnet are so knowledgeable and helpful and really quick to respond too
Cygnet are so knowledgeable and helpful and really quick to respond too
– May 2024
Exceptional service as always, delivered by very knowledgeable and friendly staff
Exceptional service as always, delivered by very knowledgeable and friendly staff
– July 2024
Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.
Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.
– May 2024
Simon was very helpful and knowledgeable
Simon was very helpful and knowledgeable
– June 2024
Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.
Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.
– April 2024
The whole team really did everything they could to get this resolved as quick as possible for us…
The whole team really did everything they could to get this resolved as quick as possible for us. We really appreciate their help. Ahshan and Darren were really active in getting this sorted for us and kept me updated all the time – thank you very much.
– May 2024
Very attentive and patient. Problem resolved perfectly. Thankyou.
Very attentive and patient. Problem resolved perfectly. Thankyou.
– April 2024
Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!
Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!
– May 2024
Alison is always very helpful. I don’t know where I’d be without her!
Alison is always very helpful. I don’t know where I’d be without her!
– April 2024
Alison M, as always, provided great support and resolved the issue.
Alison M, as always, provided great support and resolved the issue.
– June 2024
Very helpful advice on the phone, offering ideas for how I could access the info I wanted.
Very helpful advice on the phone, offering ideas for how I could access the info I wanted.
– March 2024
Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.
Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.
– March 2024
This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time…
This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time. This was refreshing… Thank you for making it simple.
– March 2024
Super quick response, Alison was very helpful.
Super quick response, Alison was very helpful.
– February 2024
Cygnet support team have always gone over and above to support me and my queries…
Cygnet support team have always gone over and above to support me and my queries. Our new technician for the school is very quick at responding to any problems we have come across in the school on site. I have developed a really good communication system with him, where I table to go through issues with him and know they will get sorted.
– February 2024
Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.
Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.
– February 2024
Always extremely helpful and pleasant service. Quick to respond and answer questions.
Always extremely helpful and pleasant service. Quick to respond and answer questions.
– January 2024
Everyone is always so helpful and pleasant to deal with
Everyone is always so helpful and pleasant to deal with.
– January 2024
Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!
Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!
– January 2024
Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.
Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.
– December 2023
Great support, as always. Thank you.
Great support, as always. Thank you.
– December 2023
Sarah is always so helpful and goes above and beyond to help. Thank you.
Sarah is always so helpful and goes above and beyond to help. Thank you.
– December 2023
I am very thankful for the incredible help provided
I am very thankful for the incredible help provided.
– December 2023
Alison was extremely helpful and knowledgeable resolving my Bromcom issue
Alison was extremely helpful and knowledgeable resolving my Bromcom issue.
– November 2023
Quick friendly and professional
Quick friendly and professional.
– November 2023
Cygnet were assisting a third party with providing a backup of data and did their part very efficiently
Cygnet were assisting a third party with providing a backup of data and did their part very efficiently.
– November 2023
Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.
Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.
– October 2023
Strong subject knowledge to be able to provide me appropriate support for my query
Strong subject knowledge to be able to provide me appropriate support for my query – jovial and friendly manner. Thank you.
– October 2023
‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been an incredibly approachable to us.
‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been incredibly approachable to us.
– October 2023
Always a great service also love the fact that we can speak on the phone or remote on.
Always a great service also love the fact that we can speak on the phone or remote on.
– September 2023
Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.
Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.
– September 2023
Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.
Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.
– September 2023
Simon was a star, as usual!
Simon was a star, as usual!
– August 2023
I’d like to personally think Andy for being so patient and helpful..
I’d like to personally think Andy for being so patient and helpful; continually trying to resolve my printer issues and really making a huge effort to ensure that the problem was resolved after my profile was finally recreated. He was, at all times understanding, helpful and persistent – looking for ways to help me! Thanks again.
– August 2023
Alison M was brilliant, patient and amazing with helping me.
Alison was brilliant, patient and amazing with helping me.
– August 2023
Very helpful and patient member of staff. Thanks for helping me so swiftly.
Very helpful and patient member of staff. Thanks for helping me so swiftly.
– July 2023
Zoe is so patient and gets to the bottom of any issues
Zoe is so patient and gets to the bottom of any issues.
– July 2023
Always so prompt and helpful. Thank you.
Always so prompt and helpful. Thank you.
– July 2023
Comprehensive and easy instructions as always.
Comprehensive and easy instructions as always. Very helpful refresher course too.
– June 2023
Really quick effective response from my inquiry
Really quick effective response from my inquiry.
– June 2023
Andy K went above and beyond at very short notice
Andy K went above and beyond at very short notice
– June 2023
Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.
Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.
– May 2023
This request was sorted very quickly, thank you.
This request was sorted very quickly, thank you.
– May 2023
Very clear and helpful support from Alison S, thank you.
Very clear and helpful support from Alison S, thank you.
– May 2023
Very impressed with the service and experience…
Very impressed with the service and experience. Ryan was patient and solved it for me with few steps over the phone and a couple of clicks in remote access. Fantastic work!
– April 2023
Dealt with my enquiry really quickly and efficiently.
Dealt with my enquiry really quickly and efficiently.
– April 2023
Zoe was great, and my questions were all answered.
Zoe was great, and my questions were all answered.
– April 2023
Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.
Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.
– March 2023
Kat is always so helpful and knowledgeable. She is also very patient.
Kat is always so helpful and knowledgeable. She is also very patient!
– March 2023
Simon was able to provide a solution on multiple levels as this was a very complex problem
Thank you, Simon, for helping me with a very complex parent mail data import issue. Simon was able to provide a solution on multiple levels as this was a very complex problem. Many thanks, Simon, and Cygnet Team.
– February 2023
Dealt with my enquiry really quickly and efficiently.
Dealt with my enquiry really quickly and efficiently.
– March 2023
Fabulous staffing team. Nothing is ever trivial or too much.
Fabulous staffing team. Nothing is ever trivial or too much.
– February 2023
Always a professional and helpful service
Always a professional and helpful service
– February 2023
Simon is very helpful
Simon is very helpful
– February 2023
My issue was resolved so quickly, and the manner was so calm
My issue was resolved so quickly, and the manner was so calm. The person who helped was brilliant!
– January 2023
Excellent service from start to finish. Thank You.
Excellent service from start to finish. Thank You.
– January 2023
Great service every time
Great service every time
– January 2023
The service was quick, fast and efficient
The service was quick, fast and efficient
– December 2022
Alison was very helpful and understanding
Alison M was very helpful and understanding
– December 2022
I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial
I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues, however minor or trivial. Even at their busiest times, you are never made to feel rushed or that you are in any way wasting their time. Thank you to the team.
– November 2022
Zoe is amazing! Always solves my queries.
Zoe is amazing! Always solves my queries.
– November 2022
Very clear demonstration and Sarah was able to answer our questions
Very clear demonstration and Sarah was able to answer our questions
– October 2022
Sarah always provides excellent and professional service. So easy to follow via telephone.
Sarah always provides excellent and professional service. So easy to follow via telephone.
– September 2022
Quick service and very informative
Quick service and very informative
– October 2022
Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem
Ryan provided a first-class service, quick and responsive to request, including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem. He kept me informed at every stage, which was much appreciated. Thank you.
– September 2022
Very quick, professional and warmth from David! Many thanks.
Very quick, professional and warmth from David! Many thanks.
– September 2022
I believe staff who I speak with are very patient and understanding. Thank you!
I believe staff who I speak with are very patient and understanding. Thank you!
– August 2022
As always, a very quick and successful outcome. Team always helpful.
As always, a very quick and successful outcome. Team always helpful.
– August 2022
I always have great faith in the Cygnet team that someone will know the answer to my query
I always have great faith in the Cygnet team that someone will know the answer to my query.
– July 2022
Thank you, Andy, for working around my timetable and resolving quickly
Thank you, Andy, for working around my timetable and resolving quickly.
July 2022
My question was quickly resolved by Zoe, very happy with the service
My question was quickly resolved by Zoe, very happy with the service.
July 2022
Matt was excellent in resolving this issue. What more to say but thank you!
Matt was excellent in resolving this issue. What more to say but thank you!
July 2022
Extremely quick response to my raised ticket
Extremely quick response to my raised ticket.
– June 2022
Simon was great, resolved my problem quickly, thank you.
Simon was great, resolved my problem quickly, thank you.
– June 2022
My problem was quickly resolved and explained clearly
My problem was quickly resolved and explained clearly to me, so now I know what to do. Thank you.
– June 2022
I had a difficult problem. Marc and Ryan helped me, and they were good at explaining every step.
I had a difficult problem, Marc and Ryan helped me, and they were good at explaining every step.
– May 2022
Really helpful and managed to solve issue swiftly
Really helpful and managed to solve issue swiftly.
– June 2022
Excellent support throughout the whole process
Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.
– May 2022
Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties
Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.
– May 2022
Simon was helpful, friendly, and saved me loads of work – Thank you!
Simon was helpful, friendly, and saved me loads of work – Thank you!
– April 2022
Thank you to Simon and the rest of the team – always ready to help
Thank you to Simon and the rest of the team – always ready to help.
– April 2022
David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.
David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.
– April 2022
Extremely helpful and friendly service resolved my issue immediately
Extremely helpful and friendly service resolved my issue immediately.
– April 2022
Marc was super friendly and helpful and resolved my issue with professionalism
Marc was super friendly and helpful and resolved my issue with professionalism.
– March 2022
Incredible levels of professionalism and efficiency as always
Incredible levels of professionalism and efficiency as always.
– February 2022
Jess was very kind and welcoming, and explained each chapter with great detail
Jess was very kind and welcoming, and explained each chapter with great detail.
– February 2022
The course was very clear and covered all the content needed
Very informative. The course was very clear and covered all the content needed.
– January 2022
First class service!
Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!
– January 2022
Am very happy every time I ring Cygnet.
Am very happy every time I ring Cygnet. You can always resolve my issues.
– January 2022
Really helpful and quick response
Really helpful and quick response.
– January 2022
Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption
Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption
– January 2022
Always a SUPERB SERVICE
Always a SUPERB SERVICE.
– December 2021
Simon and the SIMS support team is always fantastic.
Simon and the SIMS support team is always fantastic.
– December 2021
Friendly and speedy service to get the issue solved quickly.
Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!
– December 2021
Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes
Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes, ensuring I could get on with my job.
– December 2021
Kyla is absolutely fabulous, so knowledgeable
Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.
– December 2021
Very helpful and professional
Very helpful and professional.
– November 2021
Simon is so helpful, friendly and a pleasure to work with
Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.
– November 2021
Really speedy and prompt response, thank you!
Really speedy and prompt response, thank you!
– November 2021
The service is always very good and very fast – always impressed!
The service is always very good and very fast – always impressed!
– November 2021
As always, a great support from Simon and Kat
Thank you. As always, a great support from Simon and Kat, and very much appreciated.
– October 2021
Excellent customer support
Always offer professional and friendly advice together with explanation of query. Excellent customer support.
– October 2021
Always so helpful and quick to respond
Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.
– October 2021
Very helpful as usual!
Very helpful as usual!
– October 2021
Helpful and extremely competent
Simon was really helpful and extremely competent to resolve the issue timely.
– September 2021
Very helpful
Zoe has been very helpful helping me resolve my query.
– September 2021
Very efficient and friendly
Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.
– September 2021
So quick and helpful
“So quick and helpful.”
– August 2021
Always a great service
Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.
-July 2021
Fast, very efficient, and friendly
Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.
– July 2021
Only provider who provides a near normal service
Definitely the only provider who provides a near normal service in the current environment.
– Jan 2021
1st class service
1st class service with nothing too much trouble. Thank you so much, you always ease my burden.
– Dec 2020
Excellent response and results
“Excellent response and results”
Excellent throughout the upgrade
“I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues en route.”
So glad we have you
“The only company who seems to be able to support us in the current environment- so glad we have you”
Hard-working and dedicated teams
“Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”
“Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hard-working and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP, and they should be congratulated.”
Cygnet are friendly
“Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again. Their customer service is second to none.“
Always Extremely Helpful
“All members at Cygnet are always so helpful and knowledgeable. Thank you”
“Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”
Helpful and Happy
“Laura is great, always so helpful and happy”
“Think the whole team are doing an incredible job”
Friendly Service
“So lovely to have a friendly, cheerful person answer your questions and resolve them so speedily.”
1st Class Support
“Cygnet support is always 1st class!”
Customers Are Priority
“Always helpful and issues resolved. I am very happy making contact with anyone at Cygnet, and the technician always makes me feel as I am a priority. Thank you”
Going the extra mile to meet customers needs
“We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”
Great Service; I always recommend Cygnet
At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.
“I always recommend Cygnet to others as a service provider you can trust.”
Our great training feedback
The advice given was very useful and relevant.”
“As a newcomer, I found the whole event very educational and insightful.”
“Very professional feel to the event; well run, with the right number of attendees.”
Understanding issues and resolving them
I had previously worked with another SIMS team. After not receiving the service I felt we required, I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.
“I find all the staff to be approachable and polite. I am never made to feel that I am wasting time in asking questions.”
Good introduction to an important subject
92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.
“The [GDPR] presenter was very knowledgable, and the pack provided was also very useful to pass on to colleagues back at school.”
Same excellent team, same excellent IT service
“I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”
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