Technical IT Support for Schools & Multi-Academy Trusts
Here at Cygnet IT Services, we understand the unique IT challenges faced by schools and MATs. From managing student devices to ensuring network security, we provide comprehensive technical IT support through remote helpdesk assistance and on-site troubleshooting so that you can focus on what matters most. Our team consists of experienced IT professionals with a proven track record of supporting schools across Surrey.
Established in 2015, Cygnet IT Services is a trusted IT partner for 240 schools in Sutton, Merton, Croydon and across Surrey and the South East. We have a proven track record of helping schools to optimise their IT infrastructure and achieve their educational goals.
Read our latest customer testimonials here.
Reliable IT Support That Keeps Schools Running Smoothly
Why Schools Need Dedicated Technical IT Support
Schools have unique challenges when it comes to IT - administration functions, people working at their desks, familiar PCs and relatively standard working arrangements, are just the tip of the iceberg.
Teaching areas, on the other hand, can have an entirely different workflow, shared devices in classrooms and IT suites (be they mobile or fixed), specialist software and hardware requiring reliable technical support, and on top of that, students.
Ensuring your staff are supported by their technology with dependable school IT support and regular system maintenance is the most important part about having technology in your school. Because computers don't support your school, they support your staff in doing their job effectively.
What's Included in Our School IT Support Services?
Cygnet provides a one-stop shop for your IT needs. We offer a comprehensive IT support package designed to keep your school running smoothly and minimise disruptions to teaching, learning and daily administration. Here's how we can help:
- Uninterrupted learning: Get unlimited remote support for every staff member, ensuring any tech issues are resolved quickly and minimise classroom disruptions.
- Streamlined operations: Our team manages your network (Wi-Fi and ISP), handles Windows Updates & Antivirus, and monitors printers to prevent downtime.
- Expert guidance: Benefit from competitive quotes on hardware and software (including education discounts), receive advice on ICT planning & budgeting, and get first-line support for LGfL services (if applicable).
- Dedicated service: We assign a technical lead for any integrations requiring IT expertise, offer on-site support (scheduled or on-demand), and provide detailed monthly reports for complete transparency.
- Fast response times: We guarantee a timely response to all your support requests.
Why Choose Cygnet IT for School Technical Support?
- We understand the unique IT needs of schools, from classroom devices to administrative systems.
- Consolidate your IT support with a single point of contact for all your needs - hardware, software, networks, and more.
- Our DBS checked team has over 10 years of experience & expertise supporting schools.
- Get a clear view of your IT with a dedicated service desk and detailed monthly reports.
- We go beyond fixing problems to prevent them with regular system monitoring and maintenance.
- We believe in helping your staff understand their technology, not just resolving issues.
Frequently Asked Questions
Our Services
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