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Cygnet 10 year lock up

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Cygnet 10 year lock up

SIMS – FMS

Upcoming Events

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    • Testimonials

    Sarah was extremely helpful and went above and beyond – thank you

    – October 2025

    Headteacher
    Holy Trinity Primary School

    The ladies and gentlemen who work at cygnet are so helpful and I like to say a big thank you for all the help they give to me

    – October 2025

    Jane - Family Liaison Officer
    Tweeddale Primary School

    Lorraine was extremely helpful and very patient – highly recommend her

    – October 2025

    Admissions and Attendance Officer
    St John Fisher RC Primary School

    Rob was very attentive with dealing with our query in a very swift manner. Thank you

    – September 2025

     

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    Rob was very helpful and sorted it very quickly for us thank you kindly

    – September 2025

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    This was done so promptly and efficiently thank you Rob for the clear communication and action. Much appreciated.

    – August 2025

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    Everyone is always so helpful, patient, and supportive

    Everyone is always so helpful, patient, and supportive

    – September 2025

    Trina - Administrator
    Gayton C of E Primary

    Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well

    Excellent support from Zoe as always, thank you. Zoe responds very quickly and has a great understanding of Arbor and supports us very well

    – August 2025

    School Business Manager
    Dereham Church of England Junior Academy

    Julie was extremely helpful and even gave me ways of correcting this issue in the future

    Julie was extremely helpful and even gave me ways of correcting this issue in the future

    – July 2025

    Charlene - Admin
    St John's Primary School Caterham

    Very kind and amicable service

    Very kind and amicable service

    – July 2025

    Data Analyst & SIMS Developer
    Wallington County Grammar School

    Alison resolved the query really quickly and was really helpful

    Alison resolved the query really quickly and was really helpful

    – July 2025

     

    Claire - Administration Officer
    Surbiton Hill Nursery School

    Wonderful service, thank you.

    Wonderful service, thank you.

    – June 2025

    Mrs Allen - School Office
    Holly Spring Primary School

    All of the Team are extremely helpful and go above and beyond to try to resolve issues.

    All of the Team are extremely helpful and go above and beyond to try to resolve issues.

    – June 2025

    Sandra - Administrator
    Robinswood Primary Academy, Greenshaw Learning Trust

    Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.

    Was very helpful and solved my problem quickly, I also think that Sarah went above and beyond to resolve the issue. I always have a good experience with Helpdesk.

    – June 2025

    Richard - Year 6 Teacher and KS2 Maths Lead
    St. Mary's RC Federation

    Alison M, is AMAZING!! Always ready to help me, and always solves my issues.

    Alison M, is AMAZING!! Always ready to help me, and always solves my issues.

    – May 2025

    Claire - Senior Administrator
    Tweeddale Primary School

    Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.

    Chris is always happy to help. He is very knowledgeable and able to resolve any queries quickly and efficiently.

    – May 2025

    Mrs Sara Pennant - Finance
    St Dunstan's Cheam CofE Primary School

    My query was actioned in record time. Thank you.

    My query was actioned in record time. Thank you.

    – May 2025

    Mrs Julie Lynch - Senior Administrator/Admissions
    St Joseph’s Catholic Primary School

    Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.

    Destiny helped me yesterday. She called me back as soon as she could to resolve the problem. Very pleased with her support. Thank you.

    – March 2025

    Data Manager
    Rushy Meadow Primary Academy

    It was time critical, and Imran was very responsive to this.

    It was time-critical, and Imran was very responsive to this.

    – April 2025

    Claire - Year 6 Teacher
    Robin Hood Junior School

    Very fast response and solution, as usual. Thank you so much.

    Very fast response and solution, as usual. Thank you so much.

    – April 2025

    Arwen - School Data Protection Lead
    Five Acres High School

    Very helpful, timely and straight forward answer!

    Very helpful, timely and straight forward answer!

    – April 2025

    School Secretary
    Sandy Lane Primary School

    As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency.

    As usual, Alison was fantastic. She dealt with a couple of queries I had during the same day with speed and efficiency. It is always a pleasure to speak to Alison. Many thanks.

    – March 2025

    Lisa - Office Manager
    Culvers House Primary School

    Response to support tickets is always quick..

    Response to support tickets is always quick – it gives you confidence that you can report issues/raise queries in this way as they will be answered quickly whilst in many companies it is like a note into the darkness with no confidence of return.

    – March 2025

    Laura - School Business Manager
    St Andrew's and St. Mark's CofE Junior School

    Incredible service – dealt with so quickly

    Incredible service – dealt with so quickly

    – March 2025

    Julie - School Business Manager
    Burlington Junior School

    Alison S as always was massively helpful and super quick at resolving my query

    Alison S as always was massively helpful and super quick at resolving my query

    – February 2025

    Sharon - Attendance Officer
    Greenshaw High School

    Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.

    Lorraine was so helpful and very calming, demonstrating how to solve my various issues. Thank you, Lorraine.

    – February 2025

    Catherine - Assistant Head Teacher & Inclusion Manager
    Park Hill Junior School

    Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.

    Cygnet replied swiftly to my query and the instructions I received were very clear and easy to follow.

    – February 2025

    Carla - Office Manager
    Greenshaw High School

    Super knowledgeable and friendly. Saved me hours of trying to do it myself.

    Super knowledgeable and friendly. Saved me hours of trying to do it myself.

    – January 2025

    Office Manager
    Nelson Primary School

    I was dealing with Alison M, who could not have been more helpful.

    I was dealing with a member of staff named Alison M, who could not have been more helpful.  She communicated well and dealt with the problem efficiently and professionally.

    – January 2025

    Tracy - School Administrator
    Sherwood Park School

    Lorraine was amazing in talking me through my issue.

    Lorraine was amazing in talking me through my issue.

    • January 2025
    Data Manager
    Nonsuch High School for Girls

    Very happy with the service and advice given – thank you so much for your help.

    Very happy with the service and advice given – thank you so much for your help.

    – December 2024

    Secretary
    Meadow Vale Primary

    Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.

    Very helpful advice and service from Kashif . Very prompt in replying to my email as well. Thank you very much its so refreshing working with a good IT company.

    – December 2024

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you.

    The team spent a lot of time talking us through things and providing advice that enabled us to make the decision to swap providers. We are happy with the service the wifi is working perfectly thank you.

- December 2024
    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief. Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.

    Simon managed to create and show me how to create a more advanced report in Bromcom at short notice while ensuring it met the brief.  Thank you so much Simon, amazingly quick response, very detailed. It is greatly appreciated.

    – November 2024

    Data Manager
    Park House School

    Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!

    Alison M was great, she knew exactly the reason for the problem I was having, and I was able to correct it very easily!

    – November 2024

    Jane - Data Manager
    Southborough High School

    Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.

    Absolutely brilliant. I needed a user defined report colour coded and it was completed within minutes.

    – November 2024

    Tina - PA to Principal/Office Manager
    Addington Valley Academy

    As always thank you for your speedy, professional and friendly response, it is appreciated.

    As always thank you for your speedy, professional and friendly response, it is appreciated.

    – October 2024

    Donna
    Hackbridge Primary

    Fantastic service from Alison

    Fantastic service from Alison

    – October 2024

    Michelle - School Administrator
    Hunts Grove Primary

    Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.

    Quick response from Enrique as always and more importantly, everything worked smoothly and at 1st attempt in setting up. Thank you.

    – October 2024

    Volunteer Coordinator
    Citizens Advice Sutton

    The service is always amazing

    The service is always amazing

    – September 2024

    Data Manager
    Park House School

    So quick and you are so knowledgeable regarding SIMS

    So quick and you are so knowledgeable regarding SIMS

    – September 2024

    Coombe Wood School

    Alison was very helpful and solved the problem

    Alison was very helpful and solved the problem

    – September 2024

    Debbie - Finance Assistant
    The Federation of Robin Hood Infants & Thomas Wall Nursery

    I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.

    I had a super-fast response over the telephone talking through exactly what I needed to do. This was incredibly helpful as I was able to ask questions too. Thank you.

    – August 2024

    Sarah - Exams Manager
    The Brakenhale School

    The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved.

    The team looked into our issue immediately and our problem was solved in a very timely manner. Thank you to those involved

    – August 2024

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    Staff are always helpful and friendly and explain things in a way that is easy to understand.

    Staff are always helpful and friendly and explain things in a way that is easy to understand.

    – August 2024

    School Secretary
    Hockering Church of England Primary Academy

    Incredibly quick response to my request. Thank you.

    Incredibly quick response to my request. Thank you.

    – July 2024

    Volunteer Coordinator
    Citizens Advice Sutton

    Great service, especially being able to navigate around my screen

    Great service, especially being able to navigate around my screen

    – July 2024

    Sarah - Finance Assistant
    St Cecilia's Catholic Primary School

    Cygnet are so knowledgeable and helpful and really quick to respond too

    Cygnet are so knowledgeable and helpful and really quick to respond too

    – May 2024

    Business Manager
    Dereham CofE Junior Academy

    Exceptional service as always, delivered by very knowledgeable and friendly staff

    Exceptional service as always, delivered by very knowledgeable and friendly staff

    – July 2024

    Tina - PA to Principal & Office Manager
    Addington Valley Academy

    Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.

    Fantastic service and help with query. Contacted very quickly to inform problem was solved. Very professional and helpful as always.

    – May 2024

    Carolyn - Office Supervisor
    Wood Field Primary

    Simon was very helpful and knowledgeable

    Simon was very helpful and knowledgeable

    – June 2024

    Caroline - Finance & HR Officer
    Hollymount School

    Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

    Rapid response and on-screen support was incredibly helpful. You have a great team working very hard clearly.

    – April 2024

    David - Assistant Head Teacher
    Dorchester Primary School

    The whole team really did everything they could to get this resolved as quick as possible for us…

    The whole team really did everything they could to get this resolved as quick as possible for us. We really appreciate their help. Ahshan and Darren were really active in getting this sorted for us and kept me updated all the time – thank you very much.

    – May 2024

    Visha - Deputy Clinic Manager, Head of Nursing and PR
    Newlife Fertility Clinic

    Alison is always very helpful. I don’t know where I’d be without her!

    Alison is always very helpful. I don’t know where I’d be without her!

    – April 2024

    Rebecca - Exams Officer
    Carshalton High School for Girls

    Alison M, as always, provided great support and resolved the issue.

    Alison M, as always, provided great support and resolved the issue.

    – June 2024

    Administrator
    Woodlands Primary School

    Very attentive and patient. Problem resolved perfectly. Thankyou.

    Very attentive and patient. Problem resolved perfectly. Thankyou.

    – April 2024

    Hackbridge Primary School

    Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!

    Ryan is always so helpful and even with tricky problems, he is methodical about working through a mental checklist until he cracks it!

    – May 2024

    Claire - Year 6 teacher
    Robin Hood Junior School

    Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

    Very helpful advice on the phone, offering ideas for how I could access the info I wanted.

    – March 2024

    Anita - Administrator to the Senior Leadership Team
    King Athelstan Primary School

    Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.

    Alison M has been amazingly helpful with my many census queries! Thank you so much for your patience.

    – March 2024

    Donna - School Secretary
    Sandy Lane Primary School

    This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time…

    This was the first time we set up a (new user) account under our new IT provider and it was very simple and worked first time. This was refreshing… Thank you for making it simple.

    – March 2024

    Visha - Deputy Clinic Manager & Head of Nursing
    Newlife Fertility Clinic

    Super quick response, Alison was very helpful.

    Super quick response, Alison was very helpful.

    – February 2024

    Carla - Office Manager
    Greenshaw High School

    Cygnet support team have always gone over and above to support me and my queries…

    Cygnet support team have always gone over and above to support me and my queries. Our new technician for the school is very quick at responding to any problems we have come across in the school on site. I have developed a really good communication system with him, where I table to go through issues with him and know they will get sorted.

    – February 2024

    Naseem Badar
    Foresters Primary School

    Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

    Ryan dealt very efficiently with the query and provided an instant solution. Great work as always.

    – February 2024

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Always extremely helpful and pleasant service. Quick to respond and answer questions.

    Always extremely helpful and pleasant service. Quick to respond and answer questions.

    – January 2024

    Hockering Church of England Primary Academy

    Everyone is always so helpful and pleasant to deal with

    Everyone is always so helpful and pleasant to deal with.

    – January 2024

    Sue - Examinations Officer
    Carshalton Boys Sports College

    Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!

    Cygnet resolved the issue very quickly, and was really helpful on the phone, thank you!
    – January 2024

    Hannah - HR & Payroll Officer
    The Limes College

    Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.

    Alison M was friendly, efficient and made sure my query was fully resolved. Very helpful.
    – December 2023

    Head of Admissions
    Greenshaw Learning Trust

    Great support, as always. Thank you.

    Great support, as always. Thank you.
    – December 2023

    Culvers House Primary School

    Sarah is always so helpful and goes above and beyond to help. Thank you.

    Sarah is always so helpful and goes above and beyond to help. Thank you.
    – December 2023

    Deputy Head teacher
    Coombe Hill Junior School

    I am very thankful for the incredible help provided

    I am very thankful for the incredible help provided.

    – December 2023

    Gemma - Assistant Headteacher & Curriculum Lead
    All Saints Benhilton CoE Primary School

    Alison was extremely helpful and knowledgeable resolving my Bromcom issue

    Alison was extremely helpful and knowledgeable resolving my Bromcom issue.

    – November 2023

    Lisa - Examinations Officer
    Orchard Park High School

    Quick friendly and professional

    Quick friendly and professional.

    – November 2023

    Janusz - Site Manager
    Bandon Hill Primary

    Cygnet were assisting a third party with providing a backup of data and did their part very efficiently

    Cygnet were assisting a third party with providing a backup of data and did their part very efficiently.

    – November 2023

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

    Ryan was excellent – he dealt with the issue and followed up until the ticket was closed.

    – October 2023

    Alison Cunniffe
    The Federation of St Elphege's

    Strong subject knowledge to be able to provide me appropriate support for my query

    Strong subject knowledge to be able to provide me appropriate support for my query – jovial and friendly manner. Thank you.

    – October 2023

    Helen - Deputy Head
    Maple Infants' School

    ‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been an incredibly approachable to us.

    ‘Nothing is too much for Chris. He goes above and beyond to help us with our queries. He is very flexible and addresses things at short notice. He has also solved issues with potential technical problems as and when they arise. He has been incredibly approachable to us.

    – October 2023

    T
    St Mary's RC Infants School

    Always a great service also love the fact that we can speak on the phone or remote on.

    Always a great service also love the fact that we can speak on the phone or remote on.

    – September 2023

    Mrs Angela Cavil - Office Manager/Heads PA
    Nelson Primary School

    Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

    Fantastic support from the team as usual. Thank you for resolving this issue with InVentry.

    – September 2023

    Donna - Office Administrator & School Receptionist
    Hackbridge Primary School

    Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

    Simon was extremely patient and helpful with resolving my query and supported me through the steps with ease.

    – September 2023

    Jo - HR Manager
    Henley Bank High School

    Simon was a star, as usual!

    Simon was a star, as usual!

    – August 2023

     

    Arwen - Data Manager
    Five Acres High School

    I’d like to personally think Andy for being so patient and helpful..

    I’d like to personally think Andy for being so patient and helpful; continually trying to resolve my printer issues and really making a huge effort to ensure that the problem was resolved after my profile was finally recreated. He was, at all times understanding, helpful and persistent – looking for ways to help me! Thanks again.

    – August 2023

    Janine - Art Leader

    Alison M was brilliant, patient and amazing with helping me.

    Alison was brilliant, patient and amazing with helping me.

    – August 2023

    Jo - HR Manager
    Henley Bank High School

    Very helpful and patient member of staff. Thanks for helping me so swiftly.

    Very helpful and patient member of staff. Thanks for helping me so swiftly.

    – July 2023

    Joanna London - Teacher
    Green Wrythe Primary School

    Zoe is so patient and gets to the bottom of any issues

    Zoe is so patient and gets to the bottom of any issues.

    – July 2023

    Data Manager
    Stanley Park Infants’ School

    Always so prompt and helpful. Thank you.

    Always so prompt and helpful. Thank you.

    – July 2023

    Debbie - Deputy Headteacher
    Sutton Tuition And Reintegration Service

    Comprehensive and easy instructions as always.

    Comprehensive and easy instructions as always. Very helpful refresher course too.

    – June 2023

    Fern Hill Primary School

    Really quick effective response from my inquiry

    Really quick effective response from my inquiry.

    – June 2023

    STARS

    Andy K went above and beyond at very short notice

    Andy K went above and beyond at very short notice

    – June 2023

    Liz - Catering Manager
    All Saints C of E Primary School Carshalton

    Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

    Alison M was very efficient and followed up on the FMS query straightaway and kept me informed.

    – May 2023

    Cheryl - School Business Manager
    Surbiton Hill Nursery School

    This request was sorted very quickly, thank you.

    This request was sorted very quickly, thank you.

    – May 2023

    Clare Blake - Office Administrator
    Wood Field Primary

    Very clear and helpful support from Alison S, thank you.

    Very clear and helpful support from Alison S, thank you.

    – May 2023

    Rebecca, Examinations Officer
    CHSG

    Very impressed with the service and experience…

    Very impressed with the service and experience. Ryan was patient and solved it for me with few steps over the phone and a couple of clicks in remote access. Fantastic work!

    – April 2023

    Sam - SMI Physical Health Checks Peer Support Worker
    Sutton Mental Health Foundation

    Zoe was great, and my questions were all answered.

    Zoe was great, and my questions were all answered.

    – April 2023

    Ian - Director of Premises and Health & Safety
    Coombe Academy Trust

    Dealt with my enquiry really quickly and efficiently.

    Dealt with my enquiry really quickly and efficiently.

    – April 2023

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

    Ryan was very quick to respond and offered a solution I didn’t think was possible. He then solved the problem quickly for us.

    – March 2023

    John Henshall
    Holy Trinity CofE Junior School

    Kat is always so helpful and knowledgeable. She is also very patient.

    Kat is always so helpful and knowledgeable. She is also very patient!

    – March 2023

    Karen - Exams Officer
    Coombe Girls' School & Sixth Form

    Simon was able to provide a solution on multiple levels as this was a very complex problem

    Thank you, Simon, for helping me with a very complex parent mail data import issue. Simon was able to provide a solution on multiple levels as this was a very complex problem. Many thanks, Simon, and Cygnet Team.

    – February 2023

    George - IT Systems Engineer
    Orchard Hill College & Academy Trust

    Dealt with my enquiry really quickly and efficiently.

    Dealt with my enquiry really quickly and efficiently.

    – March 2023

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Fabulous staffing team. Nothing is ever trivial or too much.

    Fabulous staffing team. Nothing is ever trivial or too much.

    – February 2023

    Tina - PA to Principal & Office Manager
    Addington Valley Academy

    Always a professional and helpful service

    Always a professional and helpful service

    – February 2023

    Mrs Deepika Soma - SENDCo
    St Dunstan’s C of E Primary School

    Simon is very helpful

    Simon is very helpful

    – February 2023

    Asif Ali - Orchard Hill IT
    Orchard Hill

    My issue was resolved so quickly, and the manner was so calm

    My issue was resolved so quickly, and the manner was so calm. The person who helped was brilliant!

    – January 2023

    Sheena Hindocha - SENCo
    Dorchester Primary School

    Excellent service from start to finish. Thank You.

    Excellent service from start to finish. Thank You.

    – January 2023

    School Business Manager
    Spencer Nursery School

    Great service every time

    Great service every time

    – January 2023

    Jill - Support Technician
    Carew Academy

    The service was quick, fast and efficient

    The service was quick, fast and efficient

    – December 2022

    Reena - Exams Officer
    Sutton Grammar School

    Alison was very helpful and understanding

    Alison M was very helpful and understanding

    – December 2022

    School Secretary
    Sandy Lane Primary School

    I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues however minor or trivial

    I always find that the Cygnet helpdesk team are friendly, supportive and go the extra mile to try and help resolve any issues, however minor or trivial. Even at their busiest times, you are never made to feel rushed or that you are in any way wasting their time. Thank you to the team.

    – November 2022

    Karen - Operations Manager
    Sherwood Park School

    Zoe is amazing! Always solves my queries.

    Zoe is amazing! Always solves my queries.

    – November 2022

    Vanessa - Receptionist
    Wildmoor Heath School

    Very clear demonstration and Sarah was able to answer our questions

    Very clear demonstration and Sarah was able to answer our questions

    – October 2022

    Angela - Head Teacher’s PA, Registrar and Office Manager
    Oakhyrst Grange School

    Quick service and very informative

    Quick service and very informative

    – October 2022

    Jack - IT Technician
    Five Acres High School

    Sarah always provides excellent and professional service. So easy to follow via telephone.

    Sarah always provides excellent and professional service. So easy to follow via telephone.

    – September 2022

    Amy Bennett - Sherwood Hill School Receptionist
    Sherwood Hill School

    Ryan provided a first-class service, quick and responsive to request including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem

    Ryan provided a first-class service, quick and responsive to request, including coming up with a very helpful and cost-effective solution when we encountered an unexpected problem. He kept me informed at every stage, which was much appreciated. Thank you.

    – September 2022

    Atula - Volunteer Coordinator
    Citizens Advice Sutton

    Very quick, professional and warmth from David! Many thanks.

    Very quick, professional and warmth from David! Many thanks.

    – September 2022

    Ifat
    Citizens Advice Sutton

    I believe staff who I speak with are very patient and understanding. Thank you!

    I believe staff who I speak with are very patient and understanding. Thank you!

    – August 2022

    Lulu Esua - Head Teacher
    St John's CofE Primary School

    As always, a very quick and successful outcome. Team always helpful.

    As always, a very quick and successful outcome. Team always helpful.

    – August 2022

    Julie - Senior Administrator
    St Joseph’s Catholic Primary School

    I always have great faith in the Cygnet team that someone will know the answer to my query

    I always have great faith in the Cygnet team that someone will know the answer to my query.

    – July 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Thank you, Andy, for working around my timetable and resolving quickly

    Thank you, Andy, for working around my timetable and resolving quickly.

    July 2022

    Holy Trinity CofE Junior School

    My question was quickly resolved by Zoe, very happy with the service

    My question was quickly resolved by Zoe, very happy with the service.

    July 2022

    Data Manager
    Rushy Meadow Primary Academy

    Matt was excellent in resolving this issue. What more to say but thank you!

    Matt was excellent in resolving this issue. What more to say but thank you!

    July 2022

    Claire - Year 6 Teacher
    Robin Hood Junior School

    Extremely quick response to my raised ticket

    Extremely quick response to my raised ticket.

    – June 2022

    Julie - Senior Administrator
    St Joseph’s Catholic Primary School

    Simon was great, resolved my problem quickly, thank you.

    Simon was great, resolved my problem quickly, thank you.

    – June 2022

    Mrs Kay Butler - Administrative Assistant
    All Saints Benhilton C of E Primary School

    My problem was quickly resolved and explained clearly

    My problem was quickly resolved and explained clearly to me, so now I know what to do. Thank you.

    – June 2022

    Clare - School Administrator
    Bandon Hill Primary

    Really helpful and managed to solve issue swiftly

    Really helpful and managed to solve issue swiftly.

    – June 2022

    Generalist Advisor
    Citizens Advice Wandsworth

    Excellent support throughout the whole process

    Excellent support throughout the whole process and the team worked around when it was suitable for me, in order to access my computer. Very grateful for their help.

    – May 2022

    Westbourne Primary

    Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties

    Sarah and Kat were most helpful in looking at all avenues for my merge report difficulties. They were both patient and supportive. I am grateful, as ever, for the assistance your guys provide.

    – May 2022

    Arwen - PA to Principal
    St Philip's School

    I had a difficult problem. Marc and Ryan helped me, and they were good at explaining every step.

    I had a difficult problem, Marc and Ryan helped me, and they were good at explaining every step.

    – May 2022

    Christine - Advice Session Supervisor
    Citizens Advice Sutton

    Simon was helpful, friendly, and saved me loads of work – Thank you!

    Simon was helpful, friendly, and saved me loads of work – Thank you!

    – April 2022

    Angela - Office Manager
    Nelson Primary School

    Thank you to Simon and the rest of the team – always ready to help

    Thank you to Simon and the rest of the team – always ready to help.

    – April 2022

    Kola Adeniyi - Key Stage 3 & 4 Pastoral Manager
    Young People's Academy

    David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

    David was very quick to set up the account and answer my supplementary questions – excellent service. Thank you.

    – April 2022

    Volunteer Coordinator
    Citizens Advice Sutton

    Extremely helpful and friendly service resolved my issue immediately

    Extremely helpful and friendly service resolved my issue immediately.

    – April 2022

    Miss Hazel Smith - School Office Manager
    Brantridge School

    Marc was super friendly and helpful and resolved my issue with professionalism

    Marc was super friendly and helpful and resolved my issue with professionalism.

    – March 2022

    Sarah - Volunteer Advisor
    Citizens Advice Wandsworth

    Incredible levels of professionalism and efficiency as always

    Incredible levels of professionalism and efficiency as always.

    – February 2022

    Julie - Attendance Officer
    Greenshaw Learning Trust

    Jess was very kind and welcoming, and explained each chapter with great detail

    Jess was very kind and welcoming, and explained each chapter with great detail.

    – February 2022

    Feedback from SIMS Online Training

    The course was very clear and covered all the content needed

    Very informative. The course was very clear and covered all the content needed.

    – January 2022

    Feedback from SIMS Online Training

    First class service!

    Your staff are so experienced and what they don’t know, they will find out and get back to you. First class service!

    – January 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Am very happy every time I ring Cygnet.

    Am very happy every time I ring Cygnet. You can always resolve my issues.

    – January 2022

    Martine - Attendance & Admissions Officer
    The Skills Hub

    Really helpful and quick response

    Really helpful and quick response.

    – January 2022

    Caroline
    Devonshire Primary School

    Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

    Good joint work between Cygnet and TSI to find a resolution to situation with minimal disruption

    – January 2022

    Sue - School Secretary
    Wildmoor Heath School

    Always a SUPERB SERVICE

    Always a SUPERB SERVICE.

    – December 2021

    Claire - Senior Administrator
    Tweeddale Primary School

    Simon and the SIMS support team is always fantastic.

    Simon and the SIMS support team is always fantastic.

    – December 2021

    Justine - IT Manager
    Greenshaw High School

    Friendly and speedy service to get the issue solved quickly.

    Friendly and speedy service to get the issue solved quickly. Very helpful to use the chat option to liaise when the computer could be fixed without disrupting lessons. Saved the day!

    – December 2021

    Feedback from Tech Support

    Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes

    Jessica is very knowledgeable in SIMS and was able to resolve my query in a matter of minutes, ensuring I could get on with my job.

    – December 2021

    Tina - PA to Principal/Office Manager
    Addington Valley Academy

    Kyla is absolutely fabulous, so knowledgeable

    Kyla is absolutely fabulous, so knowledgeable and able to swiftly deal with technical issues that it enables me to keep to tight deadlines.

    – December 2021

    Tina - PA to Principal/Office Manager
    Addington Valley Academy

    Very helpful and professional

    Very helpful and professional.

    – November 2021

    Peter - Office Premises Supervisor
    Sutton Citizens Advice Bureau - Wallington branch

    Simon is so helpful, friendly and a pleasure to work with

    Simon’s visit was invaluable. Saved us a lot of headache and, as usual, Simon is so helpful, friendly and a pleasure to work with. Thank you.

    – November 2021

    Mrs Sue Meloy - Examinations Officer
    Carshalton Boys Sports College

    Really speedy and prompt response, thank you!

    Really speedy and prompt response, thank you!

    – November 2021

    Cheryl - PA to Headteacher
    Malden Manor Primary School

    The service is always very good and very fast – always impressed!

    The service is always very good and very fast – always impressed!

    – November 2021

    Sue Bashford - PA to the SLT
    Dysart School

    As always, a great support from Simon and Kat

    Thank you. As always, a great support from Simon and Kat, and very much appreciated.

    – October 2021

    Sue - Examinations Officer
    Carshalton Boys Sports College

    Excellent customer support

    Always offer professional and friendly advice together with explanation of query.  Excellent customer support.

    – October 2021

    Feedback from MIS Support

    Always so helpful and quick to respond

    Always so helpful and quick to respond. So grateful for all the support Simon has given me in particular.

    – October 2021

    Danielle
    St Dominic's School

    Very helpful as usual!

    Very helpful as usual!

    – October 2021

    Michelle - School Office
    Avenue Primary Academy

    Helpful and extremely competent

    Simon was really helpful and extremely competent to resolve the issue timely.

    – September 2021

    Meenu - Finance and Administration Officer
    Seaton House School

    Very helpful

    Zoe has been very helpful helping me resolve my query.

    – September 2021

    Attendance Officer - Wallington Primary Academy

    Very efficient and friendly

    Fast, very efficient and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

    – September 2021

    Clare - School Administrator

    So quick and helpful

    “So quick and helpful.”

    – August 2021

    Krista - PA to Headteacher
    Seaton House School

    Always a great service

    Always a great service. Thank you to all at the SIMS team. I can’t recommend your services enough.

    -July 2021

    Matthew – Deputy Headteacher
    Burlington Junior School

    Fast, very efficient, and friendly

    Fast, very efficient, and friendly and sorted the problem within 20 minutes of me asking. Fantastic service.

    – July 2021

    Sandra - School Nurse
    Grafham Grange School

    Only provider who provides a near normal service

    Definitely the only provider who provides a near normal service in the current environment.

    – Jan 2021

    Nicola - School Business Manager
    St John's CofE Primary School

    1st class service

    1st class service with nothing too much trouble. Thank you so much, you always ease my burden.

    – Dec 2020

    Tina - PA to Office Manager
    Addington Valley Academy

    Excellent response and results

    “Excellent response and results” 

    School Business Manager
    Nonsuch Primary School

    Excellent throughout the upgrade

    “I would like to say that Giovanni and Julie were both excellent throughout the upgrade and managed to fit in with our restricted opening hours post lockdown and a few unexpected issues en route.”

    Club Secretary
    New Malden Sports Club

    So glad we have you

    “The only company who seems to be able to support us in the current environment- so glad we have you”

    N Rees - School Business Manager
    St John's C of E Primary School

    Hard-working and dedicated teams

    “Chris and Anton have worked really hard to ensure all bases have been covered and that the school has had minimal disruption. They clearly have a wealth of knowledge and a can do attitude, to go the extra mile, when needed.”

    “Meeting some of the support team has enabled a great opportunity to enhance our working relationship and provide a greater understanding of the needs of the school. Your hard-working and dedicated teams (IT and SIMS) are clearly what gives Cygnet it’s USP, and they should be congratulated.”

    P Major - School Business Manager
    All Saints Benhilton CofE Primary School

    Cygnet are friendly

    “Cygnet are friendly, helpful and efficient, even when I probably ask the same questions over and over again.  Their customer service is second to none.“

    Office Manager
    The Link Secondary School

    Always Extremely Helpful

    “All members at Cygnet are always so helpful and knowledgeable. Thank you”

    “Always extremely helpful, friendly and will go the extra mile to ensure everything is working for me.”

     

    Kim Poupart - Admissions & Office Supervisor
    Bandon Hill Primary School

    Helpful and Happy

    “Laura is great, always so helpful and happy”

    “Think the whole team are doing an incredible job”

     

    Julie Kerr - School Business Manager
    Burlington Junior School

    Friendly Service

    “So lovely to have a friendly, cheerful person answer your questions and resolve them so speedily.”

    Tina McMenamin - Administration Assistant
    The Link Secondary School

    1st Class Support

    “Cygnet support is always 1st class!”

     

    Howard Dutton - IT Technician
    Lovelace Primary School

    Customers Are Priority

    “Always helpful and issues resolved.  I am very happy making contact with anyone at Cygnet, and the technician always makes me feel as I am a priority. Thank you”

     

    Diane Seccombe - School Business Manager
    Muschamp Primary School

    Going the extra mile to meet customers needs

    “We were so impressed with Ant and Giovanni’s product knowledge, attention to detail and offering to explain the process to us. Ant kindly took us through the processes and gave us an overview at the end to help improve our knowledge of the product”

     

    IT Manager
    Glenthorne High School

    Great Service; I always recommend Cygnet

    At our School, the combination of knowledge and the personal touch that Cygnet provides is really valuable to us. I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.

    “I always recommend Cygnet to others as a service provider you can trust.”

    Business Manager
    Avenue Primary School, Sutton

    Our great training feedback

    The advice given was very useful and relevant.”

    “As a newcomer, I found the whole event very educational and insightful.”

    “Very professional feel to the event; well run, with the right number of attendees.”

    Feedback from Cygnet training courses

    Understanding issues and resolving them

    I had previously worked with another SIMS team. After not receiving the service I felt we required, I moved to Cygnet. The problems I had been wanting addressed and resolved were rectified in the very first meeting…following this their work has continued to be excellent.

    “I find all the staff to be approachable and polite. I am never made to feel that I am wasting time in asking questions.”

    Deputy Head
    Burlington Junior School, New Malden

    Good introduction to an important subject

    92% of respondents rated our GDPR training course ‘Very Good’or ‘Excellent’ and said they were ‘Extremely likely’ or ‘Very likely’to recommend Cygnet training to others.

    “The [GDPR] presenter was very knowledgable, and the pack provided was also very useful to pass on to colleagues back at school.”

    Feedback from GDPR training for schools

    Same excellent team, same excellent IT service

    “I have been working with the team for many years and am pleased with the quality of service – we can get all the support we need for all our IT, delivered by staff who understand our pressures.”

    Business Manager
    Primary school in Carshalton
    Cygnet 10 year lock up
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