Need help? You've come to the right place!
Our standard office opening hours are 0800 – 1730 Monday to Friday (excluding bank holidays).
Sales and Administration
Press 1
General Queries, Procurement and Finance
Schools MIS Support
Press 2
Direct line to MIS Support Team
Technical Support
Press 3
Direct line to our technical
support team
Send us a short description of your issue and we’ll get back in touch with you to help resolve it.
If you have a green Cygnet sticker on your device then please include the reference number in the details.
General queries can be sent to
Sales and
administration<br>Press 1
General Queries, Procurement and Finance
Schools MIS
Support <br>Press 2
Direct line to MIS Support Team
Technical Support <br> Press 3
Direct line to our technical
support team
helpdesk@cygnet.it
Provide a short descriptive subject line to help us identify your issue in a list and then provide as much detail as you can in the email body.
If you have a Supported by sticker on your PC then please include the Device ref in the details.
Click here for an email template you can fill in.
If you have a more general enquiry please send your message to
You can raise, view or update support tickets online 24 hours a day. – Don’t have access yet? Not to worry, just raise your current request via email or phone and ask that we send you login details at the same time.
We are in the process of moving between online portal’s so please bear with us while we direct you to the right place.
Click below to download the correct Support Agent for your device
Windows
Mac
Android Phone or Tablet
Apple iPhone or iPad
2. Run the downloaded file or the app
3. Give the 9 digit number to the support representative
The unique 9-digit code is randomly generated, unique and valid for a single use within a short period of time only. The software will allow us to see and interact with your screen only while the SOS application is active. Once we disconnect or you close the application that connection will be lost and our connection cease to work - you can rest assured that your computer is safe.
For details on security and compliance of this tool, click here: https://www.splashtop.com/compliance
Our standard office opening hours are 0800 – 1730 Monday to Friday (excluding bank holidays).
Sales and Administration
Press 1
General Queries, Procurement and Finance
Schools MIS Support
Press 2
Direct line to MIS Support Team
Technical Support
Press 3
Direct line to our technical
support team
Send us a short description of your issue and we’ll get back in touch with you to help resolve it.
If you have a green Cygnet sticker on your device then please include the reference number in the details.
General queries can be sent to
Sales and
administration<br>Press 1
General Queries, Procurement and Finance
Schools MIS
Support <br>Press 2
Direct line to MIS Support Team
Technical Support <br> Press 3
Direct line to our technical
support team
helpdesk@cygnet.it
Provide a short descriptive subject line to help us identify your issue in a list and then provide as much detail as you can in the email body.
If you have a Supported by sticker on your PC then please include the Device ref in the details.
Click here for an email template you can fill in.
If you have a more general enquiry please send your message to
You can raise, view or update support tickets online 24 hours a day. – Don’t have access yet? Not to worry, just raise your current request via email or phone and ask that we send you login details at the same time.
We are in the process of moving between online portal’s so please bear with us while we direct you to the right place.
Click below to download the correct Support Agent for your device
Windows
Mac
Android Phone or Tablet
Apple iPhone or iPad
2. Run the downloaded file or the app
3. Give the 9 digit number to the support representative
The unique 9-digit code is randomly generated, unique and valid for a single use within a short period of time only. The software will allow us to see and interact with your screen only while the SOS application is active. Once we disconnect or you close the application that connection will be lost and our connection cease to work - you can rest assured that your computer is safe.
For details on security and compliance of this tool, click here: https://www.splashtop.com/compliance
